TM Business Service Banker

Jobtailor; Minnesota; On-site; USD 55,000 - 75,000; Full time

Job summary

U.S. Bank in Minnesota seeks a dedicated professional to serve as the main daily liaison for commercial banking customers. You will support relationships, identify needs, and promote appropriate products and services, while ensuring compliance with bank policies.

The role emphasizes problem resolution, strong communication, and proactive service to expand client engagement across accounts and areas.

Qualifications

• Associate's degree or equivalent work experience.
• Three to five years of experience in financial services industry.
• Excellent verbal, written, and interpersonal communication skills.
• Outstanding customer service and problem resolution skills.
• Proficient with Microsoft Office applications.
• Experience with department-specific systems.
• Advanced knowledge of departmental and bank products and services.
• Ability to comply with U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
• Applicants must comply with applicable employment eligibility verification requirements.

Responsibilities

• Function as the primary daily contact between commercial banking customers and U.S. Bank.
• Maintain and expand customer relationships through overall customer support services.
• Proactively identify potential problems and compliance issues.
• Maximize client satisfaction and encourage expansion of customer relationships.
• Identify products and services that meet customer needs.
• Develop working knowledge of assigned areas and accounts through frequent client contact.
• Execute standard departmental procedures.

Skills

Customer Service

Problem Resolution

Financial Services Experience

Knowledge of Bank Products

Compliance Knowledge

Customer Support Services

Standard Departmental Procedures

Verbal Communication

Written Communication

Interpersonal Skills

Education

Associate's degree or equivalent work experience

Tools

Microsoft Office Applications

Department-Specific Systems

Job description

• Function as the primary daily contact between commercial banking customers and U.S. Bank
• Maintain and expand customer relationships through overall customer support services
• Proactively identify potential problems and compliance issues
• Maximize client satisfaction and encourage expansion of customer relationships
• Identify products and services that meet customer needs
• Develop working knowledge of assigned areas and accounts through frequent client contact
• Execute standard departmental procedures

Requirements

• Associate's degree, or equivalent work experience
• Three to five years of experience in financial services industry
• Excellent verbal, written, and interpersonal communication skills
• Outstanding customer service and problem resolution skills
• Proficient computer skills, especially Microsoft Office applications
• Experience with department-specific systems
• Advanced knowledge of departmental and bank products and services
• Ability to comply with U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct and related workplace conduct and safety policies
• Applicants must comply with applicable employment eligibility verification requirements

Core Competencies

Demonstrates strong customer service and problem resolution skills while maintaining compliance with U.S. Bank policies. Proficient in identifying customer needs and expanding relationships through effective communication and knowledge of bank products and services.

Highest-signal resume keywords

• Customer Service
• Problem Resolution
• Financial Services Experience
• Microsoft Office Proficiency
• Knowledge of Bank Products

ATS Optimization Keywords

Hard Skills

• Financial Services Experience
• Knowledge of Bank Products
• Compliance Knowledge
• Customer Support Services
• Standard Departmental Procedures

Soft Skills

• Verbal Communication
• Written Communication
• Interpersonal Skills

Certifications & Qualifications

• Associate's Degree or Equivalent Work Experience

Industry Keywords

• U.S. Bank Policies
• Code of Ethics
• Business Conduct
• Workplace Conduct
• Safety Policies

Tools & Technologies

• Microsoft Office Applications
• Department-Specific Systems