Relationship Banker I

Jobtailor; Coralville (IA); On-site; USD 38,000 - 50,000; Full time

Job summary

U.S. Bank is hiring for a banking associate in the Coralville, IA area. The role focuses on building relationships, assessing client needs, and guiding customers through deposits, loans, and digital services.

You will open accounts and process requests while maintaining knowledge of bank policies and regulatory requirements. Candidates should have a high school diploma, NMLS registration, and a proven ability to engage clients with a digital-first mindset.

Qualifications

• High school diploma or equivalent.
• NMLS registration under the SAFE Act and Regulation Z.
• Criminal background and credit checks required.
• Ability to build relationships through proactive outreach and follow-up.
• Experience with digital banking products and services.

Responsibilities

• Build relationships with customers through in-person, appointment-based, and virtual channels.
• Assess and attend to customers’ banking needs.
• Obtain and process customer and account information.
• Demonstrate and educate clients on deposit and loan products and services.
• Recommend solutions based on customers’ goals and needs.
• Conduct proactive outreach and follow-up with clients.
• Open new consumer and business accounts.
• Complete service requests and submit credit applications.
• Educate clients on emerging and self-service digital products and services.

Skills

Customer service

Relationship building

Communication skills

Proactive outreach

Digital banking knowledge

Education

High school diploma

NMLS Registration

Tools

Self-Service Technologies

Digital Banking Solutions

Job description

• Build relationships with customers through in-person, appointment-based, and virtual channels
• Assess and attend to customers’ banking needs
• Obtain and process customer and account information
• Demonstrate and educate clients on deposit and loan products and services
• Recommend solutions based on customers’ goals and needs
• Conduct proactive outreach and follow-up with clients
• Identify solutions for new and existing clients
• Maintain knowledge of consumer and business banking products and services, including digital products and services
• Greet clients and process basic transactions
• Develop collaborative partnerships with branch team members and partners
• Open new consumer and business accounts
• Complete service requests and submit credit applications
• Educate clients on emerging and self-service digital products and services
• Leverage resources and technologies to optimize client experience and operational accuracy

Requirements

• High school diploma or equivalent
• Typically has less than four years of job-related, retail banking experience or a combination of experience and commensurate training
• National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z
• Required NMLS registration process includes a criminal background and credit check
• Ability to build and foster relationships with clients through proactive outreach and follow up
• Ability to effectively engage and communicate with clients
• Thorough knowledge of applicable bank and branch policies, procedures and support systems
• Proven customer service and interpersonal skills
• Experience using and demonstrating digital products and self-service technologies
• Ability to explore and identify a customer’s true needs while leveraging a digital first mindset
• Demonstrated basic proficiency in making appropriate recommendations that meet customer needs reactively and proactively
• Financial services industry experience preferred
• Ability to comply with U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct and workplace conduct and safety policies

Core Competencies

Demonstrates strong customer service skills and the ability to build relationships with clients through proactive outreach. Proficient in educating clients on banking products and services, including digital solutions, while ensuring compliance with banking regulations.

Highest-signal resume keywords

• Customer Service Skills
• NMLS Registration
• Retail Banking Experience
• Digital Product Knowledge
• Relationship Building

ATS Optimization Keywords

Hard Skills

• Banking Products Knowledge
• Account Management
• Transaction Processing
• Credit Application Submission
• Service Request Completion

Soft Skills

• Interpersonal Skills
• Communication Skills
• Proactive Outreach

Certifications & Qualifications

• NMLS Registration

Industry Keywords

• Financial Services
• Consumer Banking
• Business Banking
• U.S. Bank Policies
• Code of Ethics

Tools & Technologies

• Self-Service Technologies
• Digital Banking Solutions