Customer Care Advisor

Jobtailor; Arizona; On-site; USD 32,000 - 52,000; Full time

Job summary

Jobtailor is seeking an customer support representative to advocate for customers and manage relationships across digital channels. You will provide technical assistance by phone, chat, and email, promote digital offerings, and strive for high customer satisfaction and retention.

The role emphasizes strong communication, problem-solving, and the ability to work in a fast-paced team environment within a banking context.

Qualifications

• Requires High School diploma.
• Requires knowledge of Microsoft Office.
• Strong organizational skills.
• Basic knowledge of web browsers, digital offerings, and products and services.
• Have or be able to obtain a Busey account with online/mobile banking.
• Strong interpersonal, written, and verbal communication skills.
• Ability to analyze and solve problems efficiently and accurately.
• Ability to maintain mental concentration and visual attention to detail.
• Effective time management.
• Desire and willingness to assist customers and resolve issues.
• Ability to work independently and in a fast-paced, team environment.
• Previous banking experience preferred, but not required.

Responsibilities

• Serve as a customer advocate to earn trust and loyalty through service and support.
• Manage relationships with digital-first customers.
• Encourage use and adoption of digital offerings while providing proactive support.
• Ensure customer satisfaction and retention.
• Deliver technical, troubleshooting, and service support via phone, chat, and email.
• De-escalate dissatisfied-customer situations with patient assistance and support.
• Attend and participate in training sessions and team meetings.
• Adapt to change and respond to requests professionally and positively.
• Maintain customer confidence and protect bank operations by keeping information confidential.
• Inform and refer customers for products and services when appropriate.
• Perform outbound customer calls as needed.

Skills

Customer Advocacy

Technical Support

Organizational Skills

Interpersonal Communication

Problem-Solving

Time Management

Adaptability

Attention to Detail

Customer Service

Education

High School Diploma

Busey Account

Tools

Microsoft Office

Web Browsers

Banking Platforms

Job description

• • Serve as a customer advocate to earn trust and loyalty through service and support


• • Manage relationships with digital-first customers


• • Encourage use and adoption of digital offerings while providing proactive support


• • Ensure customer satisfaction and retention


• • Deliver technical, troubleshooting, and service support via phone, chat, and email


• • De-escalate dissatisfied-customer situations with patient assistance and support


• • Attend and participate in training sessions and team meetings


• • Adapt to change and respond to requests professionally and positively


• • Maintain customer confidence and protect bank operations by keeping information confidential


• • Inform and refer customers for products and services when appropriate


• • Perform outbound customer calls as needed

Requirements

• Requires High School diploma


• Requires knowledge of Microsoft Office


• Strong organizational skills


• Basic knowledge of web browsers, digital offerings, and products and services


• Have or be able to obtain a Busey account with online/mobile banking


• Strong interpersonal, written, and verbal communication skills


• Ability to analyze and solve problems efficiently and accurately


• Ability to maintain mental concentration and visual attention to detail


• Effective time management


• Desire and willingness to assist customers and resolve issues


• Ability to work independently and in a fast-paced, team environment


• Previous banking experience preferred, but not required

Core Competencies

Demonstrates strong customer advocacy and relationship management skills, ensuring customer satisfaction and retention through effective communication and problem-solving. Proficient in digital offerings and maintaining confidentiality while providing technical support.

Highest-signal resume keywords

• Customer Advocacy


• Technical Support


• Organizational Skills


• Interpersonal Communication


• Problem-Solving

ATS Optimization Keywords

Hard Skills

• Microsoft Office


• Web Browsers


• Digital Offerings


• Banking Products


• Troubleshooting

Soft Skills

• Strong Communication


• Time Management


• Adaptability


• Attention to Detail


• Customer Service

Certifications & Qualifications

• High School Diploma


• Busey Account

Industry Keywords

• Customer Satisfaction


• Customer Retention


• Digital Customer Support


• Banking Experience