TLP Debt Recovery Specialist

International Organization for Migration; Northern (KY); Hybrid; USD 540,000 - 899,000; Full time

Job summary

International Organization for Migration (IOM) seeks a TLP Repayment Associate in Washington, DC. You will contact participants with overdue accounts, explain settlement options, and document outcomes in IOM systems.

You will operate under SOPs while ensuring confidentiality and compliance with applicable laws. The role requires English and Rohingya fluency, and involves coordinating communications, data entry, and outreach activities to support the USRAP travel loan program.

Qualifications

• University degree with at least three years of relevant professional experience, or a high school diploma with at least five years of relevant professional experience.
• Experience in office management/Accounting/Bookkeeping.
• Billing and collections experience is an advantage.
• Knowledge of USRAP Travel Loan Program is a distinctive advantage.

Responsibilities

• Initiate engaging outreach calls to participants with overdue accounts, following legal guidelines.
• Review and enter data in the system and document contact results.
• Respond to general account inquiries via phone or email.
• Support debt settlement discussions and identify potential payment sources.
• Perform skip tracing to locate parties for repayment arrangements.
• Prepare and send repayment letters to participants.
• Assist participants with TLP WebPortal questions and registration.

Skills

FDCPA

MS Office (Word)

Excel

Verbal communication

Motivated/Resilient

Education

Bachelor level education with 3+ years experience

High school diploma with 5+ years experience

Office management/Accounting experience

Billing and collections experience

USRAP Travel Loan Program experience (advantage)

Tools

MS Word

Excel

Job description

International Organization for Migration (IOM) seeks a TLP Repayment Associate in Washington, DC. You will contact participants with overdue accounts, explain settlement options, and document outcomes in IOM systems.

You will operate under SOPs while ensuring confidentiality and compliance with applicable laws. The role requires English and Rohingya fluency, and involves coordinating communications, data entry, and outreach activities to support the USRAP travel loan program.