Global Program Coordinator (USRAP)

IOM - UN Migration; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

An international organization seeks a Global Program Coordinator for the US Refugee Admissions Program to oversee resettlement activities globally. The role requires extensive experience in movement operations, project management, and team leadership, ensuring effective service delivery and compliance with US government policies. This position is pivotal for liaising between IOM and US governmental agencies while maintaining high standards in operations and team coordination.

Qualifications

• Master’s degree in a relevant field with 15 years of experience.
• Progressively responsible experience in management of operations.
• Experience in diverse working environments.

Responsibilities

• Liaise between IOM and US Refugee Processing Office.
• Lead resettlement activities coordination.
• Ensure effective service delivery to USRAP.

Skills

Management of movement operations

Project cycle management

Strong written and verbal communication

Team leadership

Establishing relationships with authorities

Education

Master’s degree in Social Science or related field

Tools

Spreadsheet applications

Database applications

Job description

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to ensuring a workplace where all employees can thrive professionally, while working towards harnessing the full potential of migration. Read more about IOM's workplace culture at IOM workplace culture | International Organization for Migration.

Applications are welcome from first- and second-tier candidates, particularly qualified female candidates as well as applications from the non-represented member countries of IOM. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process.

For the purpose of this vacancy, the following are considered first-tier candidates:

• Internal candidates
• External female candidates
• Candidates from the following non-represented member states:
• Antigua and Barbuda, Bahamas, Barbados, Comoros, Congo (the), Cook Islands, Dominica, Federated States of Micronesia, Grenada, Guinea-Bissau, Holy See, Iceland, Israel, Kiribati, Lao Peoples Democratic Republic, Madagascar, Marshall Islands, Namibia, Nauru, Palau, Saint Kitts and Nevis, Saint Lucia, Samoa, Sao Tome and Principe, Solomon Islands, Suriname, Tonga, Tuvalu, Vanuatu

Second tier candidates include:

All external candidates, except candidates from non-represented member states of IOM.

Organizational Context and Scope

The United States Refugee Admissions Program (USRAP) operates world-wide with a target of providing resettlement opportunities to thousands of refugees each year. IOM provides a range of services and support to the USRAP including, but not limited to, case processing, migration health assessments, cultural orientation training, organized transportation and administration of a travel loan and collections program. The Department of Mobility Pathways & Inclusion (DMPI), and specifically the Movement, Resettlement and Labour Pathways Division has the organizational responsibility to provide direction, oversight and guidance to IOM’s global support to all resettlement programs.

Under the direct supervision of the Chief, Global and Domestic Programmes, and in coordination with Director, Migration Health and the Head, Resettlement and Movement Management, the Global Program Coordinator (United States Refugee Admission Program (USRAP)) has an overall responsibility and accountability for all USRAP resettlement activities undertaken by IOM globally.

Responsibilities and Accountabilities

• Serve as the primary liaison between IOM and leadership of the Refugee Processing Office of the Bureau of Population, Refugees and Migration (PRM) in the United States Department of State (DoS) in overseeing, planning and implementing IOM support to the USRAP.
• Lead and serve as the primary IOM liaison on USRAP activities between the US government, IOM Headquarters US resettlement agencies, US Citizenship and Immigration Services (USCIS), the Department of Health and Human Services, Office of Refugee Resettlement (ORR).
• Coordinate activities with the relevant DMPI Divisions and Units to ensure their liaison functions vis-à-vis the United Nations High Commissioner for Refugees (UNHCR) leadership in Geneva; as well as the leadership of the US Center for Disease Control (CDC).
• Coordinate among various IOM Departments of Headquarters and Country Offices to ensure effective and high-quality resettlement service delivery to USRAP. In this capacity, engage in high-level dialogue about resettlement activities planning, projections and potential challenges globally.
• Set standards and develop protocols, tools, integrity and training guidelines that ensure IOM USRAP activities maintain effective service delivery and ensure innovation and improvement as required.
• Communicate with PRM leadership on the establishment of new USRAP processing sites, the expansion and reduction of USRAP activities, long-term strategies related to upsizing, downsizing and restructuring and any issues pertinent to management of the USRAP.
• Keep the Chief of Domestic and Global Programs, Director of Movements, Resettlement and Labor Pathways Division, (MRLP), relevant IOM Headquarters Divisions and Country Offices fully informed on a regular basis of current and upcoming USRAP programme and policy developments affecting established or planned activities and initiatives. Provide guidance on admissions levels to USRAP Project Managers.
• Oversee and ensure implementation of the USRAP Integrity & Compliance Guide across all IOM USRAP activities and ensure timely reporting of fraud and malfeasance incidents to IOM Office Internal Oversight (OIO) and PRM/State Department in line with the IOM-State Department MOU.
• Represent IOM on global USRAP activities in meetings, international conferences and workshops and internally.
• Lead the Global USRAP Budget Management process and coordinate global USRAP budgets throughout the year.
• Oversee the timely and quality submission of project and expansion proposals to PRM.
• Supervise relevant USRAP staff in the IOM Washington, D.C. Office and at US based airports or other locations within the United States and/or assigned to the USRAP Global Structure.
• Ensure the implementation of the RMM/USRAP job architecture and standardization at IOM RSC and POE sites, the review and downsizing, upsizing or restructuring of relevant USRAP projects as needed, and talent management-related functions affecting staff members throughout USRAP projects.
• Ensure proper management oversight, compliance and monitoring of the US-based travel loan programme.
• Oversee, guide and ensure systematic monitoring of RMM/USRAP field operations for effective service delivery and makes recommendations for improvement as required.
• Provide strategic input to ICT on the technical needs for USRAP global programming.
• In close coordination with DMPI and the Department of Human Resources, promote the development of IOM staff servicing RMM/USRAP programme activities globally. Ensure the next generation of IOM staff members are skilled in the area of resettlement through staff development programmes and succession planning.
• Undertake duty travel to represent IOM at senior level and to oversee and guide the strategic implementation of the USRAP globally, including assessments, high‑level liaison, resolution of complex programme issues, and engagement in senior‑level programme fora.
• Perform such other duties as may be assigned.

Required Qualifications and Experience

Education

• Master’s degree in Social Science, International Relations, Regional Studies or a related field from an accredited academic institution with fifteen years of relevant professional experience.

Experience

• Fifteen years of progressively responsible experience in management movement operations, resettlement programming or complex field operations;

• Significant management experience at a senior level (for example, project manager, chief of mission);

• Extensive experience working in diverse working environments and field locations;

• Experience in project cycle management (emphasis on USRAP an advantage);

• Experience serving as a donor liaison and writing donor reports; and,

• Experience managing staff at various levels and from a range of cultural backgrounds, including teams of international staff and remote staff.

Skills

• Demonstrated record of establishing and maintaining good working relationships with governmental and diplomatic authorities, national, regional and international institutions, as well as civil society actors;

• Strong written and verbal communication skills and ability to effectively communicate with and lead a team;

• Excellent computer skills and a high level of proficiency in spreadsheet and database applications;

• Delivers on set objectives in hardship situations;

• Effectively coordinates actions with other implementing partners; and,

• Works effectively with local authorities, stakeholders, beneficiaries, and the broader community to advance country office or regional objectives.

Languages

IOMs official languages are English, French, and Spanish.

For this position, fluency in English is required (oral and written). Working knowledge of another official UN language (Arabic, Chinese, French, Russian, and Spanish) is an advantage.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.