ICT Helpdesk Specialist – DC (Fixed-Term)

IOM; Washington; On-site; USD 65,000 - 95,000; Full time

Job summary

The International Organization for Migration (IOM) in Washington D.C. seeks an ICT Associate (G5) for a one-year fixed-term contract to provide essential IT Helpdesk support across the U.S. offices.

You will assist with configuration, maintenance, and daily operation of ICT systems and services to ensure staff have reliable access to technology. Responsibilities include troubleshooting, training, account management in Active Directory, and coordinating with teams to report progress.

Qualifications

• High School degree with 5 years of relevant work experience, or a Bachelor's degree in Computer Science, Information Management, or a related field with 3 years of relevant work experience.
• Experience with Networking (TCP/IP, routing, switching), network services (Active Directory, DHCP, DNS, WINS), workstation and server OS (Windows 10/11, Windows Server 2016/2019), and messaging systems (Outlook 365, Exchange Online, Intune).
• Familiarity with hardware brands (HP, Lenovo, Cisco, Apple) and prior work in international organizations is advantageous. English required; French/Spanish desirable.

Responsibilities

• Provide comprehensive ICT Helpdesk support to users in theWashington D.C. office and sub-offices, including maintenance and troubleshooting of ICT systems and equipment.
• Monitor and maintain operational databases, identifying and resolving efficiency and quality assurance issues, and preparing clear reports.
• Manage installation and configuration procedures, documenting processes and ensuring adherence to SOPs.
• Train users on software, application management, and office tools.
• Respond to user requests and resolve system and application-related issues.
• Maintain secure data communication channels, monitor VPN sessions, and deploy/manage ICT security software.
• Manage user accounts and network storage within Active Directory, ensuring security protocols are followed.
• Liaise with other teams and provide regular progress reports on ICT activities to supervisors.
• Perform other assigned duties.

Skills

Advanced Microsoft Office

Organizational skills

Communication skills

Problem solving

Client-oriented, discreet

Education

Bachelor's degree in CS / related field

Tools

Active Directory

Office 365

Intune

VPN

Exchange Online

Windows Server

Windows 10/11

Job description

The International Organization for Migration (IOM) in Washington D.C. seeks an ICT Associate (G5) for a one-year fixed-term contract to provide essential IT Helpdesk support across the U.S. offices.

You will assist with configuration, maintenance, and daily operation of ICT systems and services to ensure staff have reliable access to technology. Responsibilities include troubleshooting, training, account management in Active Directory, and coordinating with teams to report progress.