TLN Academic Programs Analyst — Data & Compliance

Towson University; Towson (MD); On-site; USD 42,000 - 51,000; Full time

Benefits offered by this job

Tuition remission

Job summary

Towson University is seeking an Academic Program Specialist in the Towson Learning Network to organize, analyze, monitor, and implement student applications, registrations, and billing processes, and to report issues related to accreditation to appropriate staff.

The role oversees Course Term Files, ensures compliance with MOUs, and provides data interpretation for Admissions, Registrar, Institutional Research, Bursar, and Provost Budget Office. Telework may be available after 90 days.

Qualifications

• One year of experience in administrative staff work.
• General knowledge of business English, spelling, and grammar.
• Experience with word processing, database, and spreadsheet software to produce documents and maintain information.
• Ability to plan, organize, and prioritize multiple tasks.
• Ability to handle confidential and sensitive matters with tact and discretion.
• Ability to communicate effectively orally and in writing.
• Ability to understand and follow oral and written instructions.
• Ability to establish and maintain effective working relationships.

Responsibilities

• Collaboratively works with the Admissions office, department chairs, program directors and administrative assistants, organizes and implements the off-campus student registration process, including the collection of course details, data entry into CLSS/Peoplesoft, registering students, and communicating with students.
• Prepares, monitors and analyses spreadsheets and student data related to student and partnership invoicing under the direction of the coordinator of operations.
• Provides support for students in solving individual registration issues, such as registration eligibility, financial account status, health and conduct-related service indicators.
• Course details, including billing, are compared to each program's contractual partnership agreement and Sequence of Course document to verify all are in compliance with TU and partner's policies.
• Maintains TLN documents used to verify billing, programs and courses are in compliance with MOU agreements and partners.
• Verifies data from program files, electronic files and CLSS/PS are in sync and in compliance with MOU and program's Sequence of Course document.
• Creates and maintains program folders and data charts for tracking site compliance with accreditation standards, enrollment trends, and forecast needs.
• Monitors and analyzes off-campus courses in CLSS/PS and coordinates with TLN Operations Coordinator to resolve scheduling issues.
• Analyzes, monitors, and reports whether minutes of instruction are attached to courses and held at approved locations.
• Collects data for the TLN Strategic Plan and participates in data analysis to develop strategic goals.
• Other duties include analyzing workflow and planning to meet changing program needs.
• Telework may be available up to two days per week after 90 days.

Skills

Administrative experience

Attention to detail

Data analysis

Communication skills

Time management

Tools

Word processing software

Database software

Spreadsheet software

PeopleSoft/CLSS

Salesforce

SharePoint

Job description

Towson University is seeking an Academic Program Specialist in the Towson Learning Network to organize, analyze, monitor, and implement student applications, registrations, and billing processes, and to report issues related to accreditation to appropriate staff.

The role oversees Course Term Files, ensures compliance with MOUs, and provides data interpretation for Admissions, Registrar, Institutional Research, Bursar, and Provost Budget Office. Telework may be available after 90 days.