Title V Participant-Intake Specialist & Active Lifestyle Center Data Entry Clerk

Paycom - ATS; Montross (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Bay Aging is seeking a dedicated Intake Specialist Assistant as part of the Senior Community Employment Program. The role supports the intake and case management teams and emphasizes excellent customer service and confidentiality.

You will assist with inquiries, verify client information and eligibility, and enter data into client management systems. The position also covers administrative tasks and data entry for volunteer hour tracking, with professionalism and empathy in all communications.

Qualifications

• 55 years old or older
• Unemployed
• Resident of Bay Aging service area
• U.S. Citizen or Permanent Resident
• Meet financial guidelines

Responsibilities

• Assist with Intake Specialist (90%) tasks and intake support
• Review incoming client inquiries; collect and verify information and eligibility
• Enter and maintain data in client management systems/databases
• Provide clear information about forms, processes, and next steps
• Support with administrative tasks, reports and follow-ups
• Handle calls, emails, and communications with professionalism and empathy
• Administrative assistance: filing, scanning, organizing intake materials
• Data Entry for MOW: track daily volunteer hours and update reports

Skills

Customer service

Data entry

Administrative tasks

Confidentiality

Excel

Tools

Client management systems

Job description

Title V -Senior Community Employment ProgramTRAINING Summary: The intake specialist Assistant provides support to the intake specialist and case management team. The intake specialist assistant plays a key role in providing excellent customer service and maintaining confidentiality.ESSENTIAL FUNCTIONSAssist with Intake Specialist (90%)Assist in receiving and reviewing incoming client inquiriesCollect and verify client information, documents, and eligibility requirements.Enter and maintain accurate data in client management systems or databases.Provide clear information to clients regarding required forms, processes, and next steps.Support Intake Specialists and case managers with administrative tasks, reports, and follow-ups.Handle phone calls, emails, and other communications with professionalism and empathy.Provide administrative assistance including filing, scanning, and organizing intake materials.Data Entry Tasks for MOW (10%)Collect and track daily MOW volunteer hours (Excel spreadsheet/s)Working with the Assistant RSVP Manager, maintain, update the accurate required hours and respond to returned reports.Must be 55 years old or older; unemployed; resident of Bay Aging service area; a U.S. Citizen or Permanent Resident, lawfully admitted; meet financial guidelines.Offers of employment are contingent upon the successful completion of a criminal background check.Bay Aging is an Equal Opportunity Employer. All applicants will be considered for employment without discrimination on the basis of race, color, religion, sex, national origin, age, veteran or disability status. Bay Aging is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact MaDena DuChemin, Director, Human Resources at [phone], Ext. 1228 or [e-mail].