Title Support & Closing Specialist

National Title Insurance Co.; Glendale, Northern (CA, KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

National Title Insurance Co. in California seeks a Title Assistant to support closing real estate transactions. You will conduct title and lien searches, clear defects, and manage administrative tasks to keep files moving from opening to closing.

You will respond to requests from customers, input information into At Close, coordinate with Escrow, verify funds to close, and maintain accurate records. Strong organizational and communication skills are essential.

Qualifications

• Minimum 3 years customer service experience in title industry or 1 year minimum experience on a title unit.
• Excellent verbal and written skills along with strong interpersonal skills are required.
• Ability to deliver superior customer service.
• Ability to consistently meet deadlines, demonstrate strong follow through, and follow departmental procedures.

Responsibilities

• Respond to incoming requests/inquiries from internal and external customers.
• Accurately input the information into At Close that is given to the unit by the customer.
• Take ownership of issues/problems arising from the title file.
• Process supplements in a timely manner, in which is determined by department guidelines.
• Ensure the accuracy of all abstracted documents.
• Accurately take instructions from Escrow for recording, abstracting documents, demands and verifying Lenders instructions to close the title file.
• Ensure that all money that is required to close the file has been received by payoff, and there is enough money to close the title file.
• Make sure that the title files records in a timely manner based on the customer’s requirements.
• Open all mail and give Title Officer their mail, as well as copy any mail that needs to be abstracted.
• Accurately close out the title file in the paperless operating system upon confirmation.
• Maintain good relations with internal and external customers via email/phone communication with prompt response.
• Be responsive to all customer inquiries in a professional and proactive manner.
• Build effective internal and external relationships with Escrow, Title, and Sales through the delivery of truly remarkable service.
• Engage in WFG company culture that emphasizes engagement in our 4 Cs, quality of work and high performance.

Skills

Customer service

Verbal & written communication

Deadline management

Education

High school diploma or equivalent

College degree (preferred)

Tools

Microsoft Excel

Microsoft Word

Job description

National Title Insurance Co. in California seeks a Title Assistant to support closing real estate transactions. You will conduct title and lien searches, clear defects, and manage administrative tasks to keep files moving from opening to closing.

You will respond to requests from customers, input information into At Close, coordinate with Escrow, verify funds to close, and maintain accurate records. Strong organizational and communication skills are essential.