Vehicle Title Specialist I (Manheim)

Cox Automotive Inc.; Hatfield Township (PA); On-site; USD 25,099 - 37,691; Full time

Benefits offered by this job

Paid time off

Paid holidays

Commission potential

Job summary

Cox Automotive Inc. is seeking a Detail-Oriented Title Processing Agent in Hatfield Township, PA. In this role, you will be responsible for processing and reassessing titles for vehicles sold by auction while providing exceptional customer service and ensuring compliance with DMV standards.

Applicants should have two or more years of related experience, effective communication skills, and a valid driver’s license. The position offers a competitive hourly wage and various benefits, including paid time off and holidays.

Qualifications

• Two or more years of experience in the auction industry or DMV.
• Valid driver's license and safe driving record.
• Proficiency in DMV processes within six months.

Responsibilities

• Process and reassign titles for vehicles sold by auction.
• Examine vehicle title accuracy and resolve title issues.
• Provide customer support via phone and assist clients.

Skills

Effective communication skills

Strong problem-solving skills

Organizational skills

Experience with vehicle titles

Ability to recognize title brands

Education

High-school diploma/GED

Any degree or certification in a related discipline

Job description

Responsibilities

• Process and reassign titles for vehicles sold by auction.
• Examine vehicle title for accuracy and conformity to the specified requirements. Verify acceptance of the title in the state for which it is filed. Confirm accuracy and report any discrepancies.
• Resolve title issues through interactions with customers or accounts.
• Run 30‑day outstanding title report for consignment vehicles sold without titles and contact sellers to obtain title.
• Process day‑sale transactions using AS400 and provide customer service.
• Verify purchases in‑lane using the DVR.
• Gain proficiency in DMV processes within six months of hire.
• Provide customer support via phone using a headset in a fast‑paced environment.
• Provide full counter coverage, greeting and assisting clients and guests.
• Access and/or add client information from Auction Access.
• Assist in sale‑day settlement balancing.
• Ensure front counter coverage.
• Demonstrate commitment to client satisfaction by modeling the behaviors of Cox culture.
• Perform other duties as assigned by management.
• May be required to travel and/or work overtime as business needs dictate.

Qualifications

• Two or more years of related experience in the auction industry or at the DMV.
• Effective communication skills.
• Strong problem‑solving and organizational skills.
• Valid driver’s license and safe driving record.
• High‑school diploma/​GED and at least three years of experience in a related field.
• Or an alternative combination such as any degree or certification beyond a high‑school diploma/​GED in a related discipline and up to one year of experience.
• Or five years of experience in a related field.
• Previous vehicle title experience and title handling.
• Ability to recognize title brands and other relevant notations on titles.
• Ability to bend and lift light loads of 10 lb. or less.

Schedule

• Monday–Thursday: 8:30 am – 5:00 pm
• Friday: 8:30 am – 1:00 pm

Preferred

• Strong organizational skills and meticulous attention to detail.
• Proficiency with keyboard typing and 10‑key operation.
• Comfortable sitting and standing for extended periods.
• Experience with extensive hand‑written and computer work.
• Willingness to become a notary (desired).

Work Environment

• Office setting.

Hourly pay rate: $18.22 – $27.36 per hour. The base rate may vary within this range based on location and candidate qualifications. Additional compensation may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits include a minimum of sixteen hours of paid time off each month and seven paid holidays per calendar year. Additional paid time off is available for bereavement, voting, jury duty, volunteer activity, military leave, and parental leave.

Applicants must be authorized to work in the United States for any employer without current or future sponsorship.

EOE, including disability and veterans.