Title Specialist I (Manheim)

Cox Enterprises; Ash Township (SD); On-site; USD 47,537,000 - 71,234,000; Full time

Job summary

Cox Automotive - USA is hiring a Title Specialist I to process and manage vehicle titles, ensuring accuracy and compliance. This on-site role requires attention to detail, strong communication, and the ability to handle title disputes with customers and dealers.

The position operates during the day with no remote option and may include overtime or travel based on business needs.

Qualifications

• High School Diploma/GED preferred; or less than 2 years of related work experience.
• Valid driver’s license and safe driving record required.
• Effective communication and problem-solving abilities required.

Responsibilities

• Process and re-assign titles for vehicles sold by auction.
• Examine titles for accuracy; verify VIN, odometer, and liens.
• Determine negotiability of title documents and report discrepancies.
• Resolve title issues with customers, dealers and regulators; negotiate adjustments if needed.
• Maintain knowledge of DMV laws related to vehicle titles.
• Receive and route calls to appropriate personnel.
• Run title reports and contact sellers about titles.
• Perform sale-day transactions using AS400 and provide customer service.
• Verify purchases in-lane using the DVR; access Auction Access.
• May travel and work overtime as needed.

Skills

Effective communication

Problem solving

Organizational skills

Basic computer skills

Education

High School Diploma/GED

Job description

Company

Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Title Specialist I

Management Level

Individual Contributor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

Responsibilities

• Process and re-assign titles for vehicle sold by auction.
• Examine vehicle title for accuracy and conformity to specified requirements. Verify acceptance of the title in the state for which it is filed. Confirm accurate Vin number, odometer reading, release of liens, and that title contact no alterations, etc.
• Determine negotiability of title document and assess for potential fraud. Report any title discrepancies.
• Resolve Title issues through interactions with customers, dealers and regulatory agencies. Work with manager/supervisor to negotiate price adjustment between buyer and seller for a title problem if necessary.
• Maintain knowledge of current DMV laws and regulations as they relate to vehicle titles and interpret titling regulation in each state for which vehicles are processed.
• Receive and if necessary, route telephone calls in a courteous and efficient manner to the appropriate personnel or department.
• Run outstanding title reports, review and contact sellers regarding outstanding titles.
• Perform other duties such as processing sale day transactions using the AS400 and provide customer service.
• Verify purchases in-lane using the DVR
• Access and or add client information from Auction Access
• Assist in sale day Settlement balancing
• Ensure Front counter coverage
• Visibly demonstrate commitment to Client Satisfaction modeling the behaviors of Cox culture.
• May be required to work overtime (more than 40 hours per weeks) as business needs dictate.
• Perform other duties as assigned by Management
• May be required to travel and or work overtime as business needs dictate.

Minimum Qualifications

• High School Diploma/GED preferred
• OR less than 2 years of related work experience.
• Valid Driver’s license and safe driving record required.
• Effective communication skills required
• Must possess good problem-solving and organizational skills
• Basic computer and software skills required.

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

EOE, including disability/vets

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.