Title Specialist II (Manheim)

CAI Cox Automotive Corp Svcs., LLC; North Dighton (MA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) retirement plan

Holiday pay

Job summary

Cox Automotive seeks an organized Specialist II to process vehicle titles for auctions, verify accuracy, and ensure compliance with state regulations. You will interact with customers, dealers, and regulators to resolve titling issues and assist with sale day activities.

The role emphasizes attention to detail and safe operations in a busy office setting. Candidates should have a HS diploma or GED with relevant experience, strong communication skills, and basic computer proficiency.

Qualifications

• High School Diploma/GED with 3 years of related experience, or alternative combinations as described in the posting.
• Effective communication skills required.
• Must possess good problem-solving and organizational skills.
• Basic computer software skills required.
• Vision abilities include near, distance, and depth perception.
• Preferred: Notary seals and stamps.

Responsibilities

• Process and re-assign titles for vehicles sold by the auction.
• Examine title for accuracy and conformity to requirements.
• Verify title acceptance in the filing state.
• Confirm VIN, odometer, liens releases, and no alterations.
• Determine negotiability of title documents and assess for fraud.
• Resolve titling issues through customer, dealer, and regulator interactions.
• Negotiate price adjustments between buyer and seller for title problems when needed.
• Maintain knowledge of current DMV laws and apply regulations per state.
• Handle inbound calls and route to appropriate personnel.
• Assist with sale day transactions using the AS400 and customer service.
• Run and follow up on outstanding title reports and contact sellers.
• Issue gate passes and assist with sale day balancing.

Skills

Effective communication

Problem-solving

Organizational skills

Basic computer skills

Vision abilities

Education

High School Diploma or GED

Tools

AS400

Job description

Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Title Specialist II Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation Hourly base pay rate is $20.00 - $30.00/hour.

Job Description

• Process and re-assign titles for vehicles sold by the auction.
• Examine vehicle title for accuracy and conformity to specified requirements.
• Verify acceptance of the title in the state for which it is filed.
• Confirm accurate title VIN number, odometer reading, releases of liens, and that titles contain no alteration, etc.
• Determine negotiability of title document and assess for potential fraud.
• Report any title discrepancies.
• Resolve titling issues through interaction with customers, dealers, and regulatory agencies.
• Work with manager/supervisor to negotiate price adjustment between buyer and seller for a title problem, if necessary.
• Maintain knowledge of current DMV laws and regulations as they relate to vehicle titles and interpret titling regulations in each state for which vehicles are processed.
• Receive and route telephone calls in a courteous and efficient manner to the appropriate personnel or department.
• Perform other duties such as processing sale day transactions using the AS400 and providing customer service.
• Run outstanding title reports, review, and contact sellers regarding outstanding titles.
• Issue gate passes for no-sale vehicles and purchases.
• Assist with sale day balancing activities.
• Run 15-day outstanding title report for consignment vehicles sold without title.
• Match invoices against report and contact sellers to obtain title.
• Notate title status in system.
• Assist with title and check audits.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.
• Actively participate in support of all safety activities aligned with Safety Excellence.
• Perform other duties as assigned by management.
• May be required to work overtime (more than 40 hours per week) as business needs dictate.

Qualifications

• Minimum: High School Diploma/GED and 3 years’ experience in a related field.
• OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; OR 5 years’ experience in a related field.
• Effective communication skills required.
• Must possess good problem-solving and organizational skills.
• Basic computer software skills required.
• Vision abilities required include close, distance and depth perception.
• Preferred: Notary seals and stamps preferred.

Work Environment

Office setting.

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-center atmosphere that is central to our life at Cox.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

EOE, including disability/vets Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Cox brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Cox vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.