Commercial Services Specialist II (Manheim)

Cox Enterprises; Fontana (CA); On-site; USD 33,000 - 50,000; Full time

Benefits offered by this job

Paid time off

Holiday pay

Bereavement leave

Voting time off

Jury duty leave

Military leave

Parental leave

Job summary

Cox Automotive in Fontana, CA, is seeking a Commercial Services Specialist II to provide comprehensive account support, run reports, and ensure accurate invoicing and documentation. This on-site role emphasizes managing high-revenue client accounts with strong attention to compliance and customer service.

The position requires a high school diploma or equivalent and several years of clerical experience, with proficiency in Excel.

Qualifications

• High School Diploma/GED and 3 years’ experience in a related field or 5 years’ experience in a related field required.
• Prior clerical or administrative experience required.
• Proficiency in Microsoft Excel required.
• Must be able to operate adding machines and other office equipment (i.e., copier, fax machine, etc.).
• Ability to sit or stand for prolonged periods of time.
• Safe drivers needed; valid driver’s license required.

Responsibilities

• Provide comprehensive support to numerous account holders.
• Proactively identifying enhancement opportunities.
• Running and analyzing reports for trends and compliance.
• This critical role underscores accountability and excellence due to the significant financial implications of managing key, highly complex client accounts.
• Offer comprehensive, direct support and communication to numerous account holders, understanding their requirements and challenges while communicating potential issues.
• Coordinate account procedures to prepare and audit sale vehicle run process including run order, scheduling, notices to customer accounts, vehicle repairs, accurate charge posting, reporting, invoicing, etc.
• Monitor vehicle sales processes and ensure positive client experience.
• Develop relationships with clients and help them understand auction processes, vehicle availability and sale preparation/delivery.
• Examine vehicles, verify inventory meets specs, identify missing units, and coordinate with account reps for sale readiness with imaging/announcements.
• Coordinate vehicle transportation and resolve issues.
• Review condition reports for required announcements (Structural, Flood, True Miles Unknown, AS IS – NAAA guidelines for miles/age), branded title, buybacks, etc.
• Ensure file jackets for audits include proper documentation and invoicing.
• Serve as liaison between clients and auction departments.
• Collaborate with AR to post charges and issue invoices; pursue collections.
• Demonstrate prioritization within the lifecycle of auctioned cars.
• Show professionalism and appreciation for client relationships with Cox Automotive.
• Ability to work in a fast-paced environment, adaptable to change and multitask.
• Commitment to providing excellent customer service.

Tools

Microsoft Excel

Job description

Company

Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Commercial Services Specialist II

Management Level

Individual Contributor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $24.09 - $36.11/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

What You’ll Do:

• Provide comprehensive support to numerous account holders.

• Proactively identifying enhancement opportunities.

• Running and analyzing reports for trends and compliance.

• This critical role, tailored to high-revenue locations, underscores the importance of accountability and excellence due to the significant financial implications of managing key, highly complex client accounts.

• Offer comprehensive, direct support and communication to numerous account holders, understanding their requirements and challenges while communicating potential issues.

• In coordination with national account representative, follow account-specific procedures to prepare and audit sale vehicle run process including run order, scheduling, providing notice to customer account, vehicle repairs, accurate charge posting (pre-sale and limited post-sale), reporting, invoicing, etc.

• Accountable to monitor vehicle sales processes, communication with stakeholders and accuracy to ensure an overall positive client experience for the client.

• Develop positive relationships with clients, seeking to understand their vehicle requirements and helping them understand auction processes, vehicle availability and processes for sale, preparation, and delivery.

• Examine vehicles within the sales lineup, utilizing different programs to verify that inventory meets necessary specifications, identifying any missing vehicles, and collaborating with account representatives to ensure that vehicles are prepared for sale, complete with suitable imaging and announcements.

• Coordinate vehicle transportation, ensuring timely delivery and resolution of emerging issues.

• Review Condition Reports to capture required announcements (Structural, Flood, True Miles Unknown, AS IS – NAAA guidelines for miles and age), Branded Title, Manufacturer’s Buyback, etc.

• Ensure file jackets for client audits include proper documentation and invoicing.

• Serve as a liaison between clients and all auction departments.

• Collaborates with Accounts Receivable department to post accurate charges; process and send invoices as needed; and actively pursue collections.

• Demonstrate effective prioritization skills by understanding the role of assigned tasks within the comprehensive lifecycle of auctioned cars.

• Demonstrate professionalism and sincere appreciation for the business relationships that have been established amongst the client and Manheim.

• Ability to work in a fast-paced environment, receptive to change and able to multitask.

• Commitment to providing excellent customer service required.

Who you are:

Minimum Requirements:

• High School Diploma/GED and 3 years’ experience in a related field or 5 years’ experience in a related field required.

• Prior clerical or administrative experience required.

• Proficiency in Microsoft Excel required.

• Must be able to operate adding machines and other office equipment (i.e., copier, fax machine, etc.).

• Ability to sit or stand for prolonged periods of time.

• Safe drivers needed; valid driver’s license required.

Preferred Requirements:

• 1 - 3 years of clerical or administrative experience in the automotive industry preferred.

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

EOE, including disability/vets

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.