Title Specialist II (Manheim)

Cox Enterprises; North Dighton (MA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Job summary

Cox Automotive USA is seeking a Title Specialist II to process and re-assign vehicle titles, verify DMV compliance, and resolve title issues. The role operates Monday-Thursday 8am-4:30pm and Friday 8am-2pm in an on-site office.

Compensation is hourly, $20.00-$30.00 per hour, with potential additional compensation depending on performance and location.

Qualifications

• High School Diploma/GED and 3 years’ experience in a related field.
• OR combination including higher degree/certification and up to 1 year of related experience; OR 5 years’ related experience.

Responsibilities

• Process and re-assign titles for vehicles sold by the auction.
• Examine vehicle title for accuracy and conformity to requirements; verify DMV acceptance and title details.
• Determine negotiability of title documents and assess for potential fraud.
• Resolve titling issues with customers, dealers, and regulatory agencies; negotiate price adjustments if needed.
• Maintain knowledge of current DMV laws related to vehicle titles and state-specific regulations.
• Receive and route calls to appropriate personnel; provide courteous customer service.
• Perform sale day transactions using AS400 and assist with sales processes.
• Run 15-day title reports; contact sellers to obtain titles and notate status in system.
• Issue gate passes for no-sale vehicles; assist with sale day balancing.
• Overtime may be required per business needs; support safety initiatives.

Skills

Effective communication skills

Problem solving

Organizational skills

Basic computer skills

Vision abilities

Education

High School Diploma/GED

Additional degree/certification in related field

Job description

Company

Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Title Specialist II

Management Level

Individual Contributor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $20.00 - $30.00/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

Work Schedule: Monday-Thursday (8am-4:30pm), Friday (8am-2pm)

Job Responsibilities

• Process and re-assign titles for vehicles sold by the auction.

• Examine vehicle title for accuracy and conformity to specified requirements. Verify acceptance of the title in the state for which it is filed. Confirm accurate title VIN number, odometer reading, releases of liens, and that titles contain no alteration, etc.

• Determine negotiability of title document and assess for potential fraud. Report any title discrepancies.

• Resolve titling issues through interaction with customers, dealers, and regulatory agencies. Work with manager/supervisor to negotiate price adjustment between buyer and seller for a title problem, if necessary.

• Maintain knowledge of current DMV laws and regulations as they relate to vehicle titles and interpret titling regulations in each state for which vehicles are processed.

• Receive and route telephone calls in a courteous and efficient manner to the appropriate personnel or department.

• Perform other duties such as processing sale day transactions using the AS400 and providing customer service.

• Run outstanding title reports, review, and contact sellers regarding outstanding titles.

• Issue gate passes for no-sale vehicles and purchases.

• Assist with sale day balancing activities.

• Run 15-day outstanding title report for consignment vehicles sold without title. Match invoices against report and contact sellers to obtain title. Notate title status in system.

• Assist with title and check audits.

• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.

• Perform other duties as assigned by management.

• May be required to work overtime (more than 40 hours per week) as business needs dictate.

Qualifications

Minimum

• High School Diploma/GED and 3 years’ experience in a related field.

• OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; OR 5 years’ experience in a related field.

• Effective communication skills required.

• Must possess good problem-solving and organizational skills.

• Basic computer software skills required.

• Vision abilities required include close, distance and depth perception.

Preferred

• Notary seals and stamps preferred.

Work Environment

• Office setting.

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

EOE, including disability/vets

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.