Auto Loan Rep (Part-Time)

OneMain Financial; Tempe, Northern (AZ, KY); Hybrid; USD 22,000 - 34,000; Part time

Benefits offered by this job

Health and wellbeing options including

Up to 4% matching 401(k)

Employee Stock Purchase Plan

Tuition reimbursement

Paid time off

Paid sick leave

Paid holidays

Volunteer time

Job summary

OneMain Financial is seeking an Auto Loan Representative in Tempe to act as the initial contact for customers financing vehicles. In a call center setting, you will work with dealerships and sales staff to process applications and close auto loans.

The role emphasizes urgency, collaboration, and strong product knowledge, with part-time hours (up to 25 per week) and onsite work in Tempe, AZ. Spanish bilingual skills are a plus and benefits are provided.

Qualifications

• 2+ years’ experience in inside sales, customer service, retail, or call center environment.
• Basic understanding of credit or personal finance concepts.
• Spanish bilingual preferred.

Responsibilities

• Reach out to customers via outbound calls or responding to inbound calls from potential customers.
• Communicate with dealer and merchants in handling escalated situations.
• Form close partnerships with supporting business partners such as Product Support Managers, Verifications, and Underwriting.
• Assist in collateral swaps and unwinding of purchase loans.
• Identify defects which will delay our timeline and escalate to ensure all pertinent parties are notified and new timelines agreed.
• Partner closely with team and peers, ensuring milestone events are met.
• Process applications and closing secured title or auto loans.
• Implement key strategies to drive growth and demonstrate customer service excellence.
• Read and understand credit bureau reports and maintain lending product knowledge.
• Ensure compliance with company policies and laws.

Skills

Inside sales

Bilingual Spanish

Education

High School Diploma or GED

Job description

At OneMain, ourAuto Loan Representativesin the auto purchase department serve as the initial contact for customers acquiring a vehicle. They help customers complete the financing of a vehicle through a local dealership while working closely with the dealership’s sales agents, in a call center environment. They communicate with dealers, merchants, and customers in handling the appropriate products or services OneMain offers by listening and understanding their financial situation. Our Auto Loan Representatives in the auto purchase department exercise good judgment and discretion to facilitate business decisions, have strong product knowledge and drive for results, multitask, and have excellent time management skills. We’re currently offering part time positions based on business needs.

In the Role

• Reach out to customersvia outbound calls or responding to inbound callsfrom potential customers
• Communicate with dealer and merchants in handling escalated situations
• Form close partnerships with supporting business partners such as Product Support Managers, Verifications, and Underwriting
• Assist in collateral swaps and unwinding of purchase loans
• Identify defects which will delay our defined timeline with the customer and **escalate** to ensure all pertinent parties are notified and new timelines are mutually agreed upon. In addition, work with senior management and project teams for necessary process and system enhancements.
• Partner closely with team and peers, with an understanding that the above defined milestone events are of the utmost importance
• Process applications and closing secured title or auto loans
• Implement key strategies to drive growth as well as demonstrating exemplary customer service standards and a high level of energy to exceed goals
• Read and understand credit bureau reports and maintain a high level of personal lending product knowledge.
• Maintain awareness of company policies and procedures, federal / state laws and providing guidance to other team members to ensure compliance
• Actively market and sell OneMain lending products and services and demonstrate strong collaborative skills within a team environment

Requirements

• High School Diploma or GED.
• Sense of urgency in meeting or exceeding application processing goals

Preferred

• 2 or more years’ experience in inside sales, customer service, retail, or call center environment.
• Basic understanding of credit or personal finance concepts.
• Bilingual: Spanish

Location:Onsite - Tempe, AZ

Department Schedule:Up to 25 hours per week.

Mon-Fri hours starting at 2:00pm.

Required 3 Saturdays per month - 8 hour shifts.

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with:

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days’ vacation per year, prorated based on start date)
• Paid sick leave asdeterminedby state or local ordinance (prorated based on start date)
• 11 Paid holidays (4 floating holidays, prorated based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)