Title Operations + Customer Experience Specialist

Auto Tag Connect; Annapolis (MD); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Health Insurance Benefits starting Q4

Maryland Savings Retirement Account

Bonus Opportunity: Quarterly Per

Job summary

Auto Tag Connect LLC seeks an organized Title Operations & Customer Experience Specialist to join our Annapolis team on-site. The role offers a development track toward Lead Title Clerk, with initial focus on transaction intake, customer service, estimates, and coordination across DMV/MVA processes.

The position is full-time, Monday–Friday, 8:30 AM–5:30 PM, with starting pay range $24–$26 per hour and potential quarterly bonuses. Career growth depends on performance and readiness.

Qualifications

• Experience in vehicle title, registration, DMV/MVA, or transaction-processing preferred.
• Strong customer-service and communication skills.
• Professional telephone presence and clear written notes.

Responsibilities

• Support the intake, processing, tracking, and completion of title and registration transactions.
• Communicate with customers, dealerships, lenders, and govt agencies.
• Prepare transaction estimates and gather required documents.
• Follow up on outstanding documents, corrections, payments, and approvals.
• Research DMV/MVA requirements and transaction statuses.

Skills

Title operations knowledge

Customer service

Communication skills

Attention to detail

Multi-tasking

Problem-solving

Job description

Schedule: Monday–Friday, 8:30 AM–5:30 PM

Reports To: Chief Operations Officer

Starting Pay Range: $24–$26 per hour DOE

Other Compensation: Potential for Quarterly Performance Bonus

Company: Auto Tag Connect LLC

Location: Annapolis, Maryland

Work Arrangement: On-Site

Employment Type: Full-Time

Schedule: Monday–Friday, 8:30 AM–5:30 PM

Reports To: Chief Operations Officer

Starting Pay Range: $24–$26 per hour DOE

Other Compensation: Potential for Quarterly Performance Bonus

ABOUT AUTO TAG CONNECT

Auto Tag Connect provides vehicle title and registration support to dealerships, lenders, fleets, businesses, and customers nationwide. We are building a modern, technology-driven operation combining experienced title professionals, strong customer service, efficient workflows, fraud prevention, e-titling, and evolving digital and AI-powered tools.

THE OPPORTUNITY

We are seeking an organized, proactive professional to join Auto Tag Connect as a Title Operations & Customer Experience Specialist.

This is a development-track position designed to provide broad exposure to our title and registration operations with the opportunity to advance into a Lead Title Clerk role.

During the first approximately 3–6 months , the position will focus primarily on:

• Transaction intake and initial document review
• Customer service and communications
• Title and registration estimates
• Customer and transaction follow-up
• DMV/MVA and jurisdictional inquiries
• Transaction research and status updates
• Administrative and operational support
• Learning Auto Tag Connect systems, procedures, and workflows

Specific responsibilities may evolve based on business needs, employee strengths, experience, and demonstrated proficiency.

CAREER PATH

As the employee develops a strong understanding of Auto Tag Connect's processes and demonstrates the ability to independently manage transactions, responsibilities will expand into title and registration processing.

The anticipated career path is advancement into a Lead Title Clerk position within approximately 3–6 months , based on performance and readiness.

Advancement may include increased responsibility for:

• Managing title and registration transactions from intake through completion
• Multi-state and more complex transactions
• Transaction problem-solving and corrections
• DMV and jurisdictional research
• Customer escalations
• Quality control
• Workflow coordination
• Supporting and assisting other title clerks
• Training and process improvement

The timing and scope of advancement will depend on experience, demonstrated knowledge, accuracy, reliability, performance, and the operational needs of Auto Tag Connect.

GENERAL RESPONSIBILITIES

Responsibilities may include, but are not limited to:

• Supporting the intake, processing, tracking, and completion of vehicle title and registration transactions
• Communicating with customers, dealerships, lenders, fleets, vendors, government agencies, and business partners
• Preparing or assisting with transaction estimates and required-document information
• Following up on outstanding documents, corrections, payments, approvals, and transaction requirements
• Researching DMV/MVA requirements, fees, forms, procedures, and transaction statuses
• Maintaining accurate transaction records, notes, and customer communications
• Identifying missing information, potential problems, or transactions requiring escalation
• Assisting with transaction processing, quality control, workflow coordination, and operational projects
• Supporting customers and team members with title and registration questions
• Learning and effectively using company technology, CRM systems, title-processing platforms, customer portals, and digital tools
• Supporting additional operational responsibilities as assigned based on business needs

WHAT WE’RE LOOKING FOR

• Vehicle title, registration, dealership, DMV/MVA, tag agency, lender, fleet, customer service, or transaction-processing experience preferred
• Strong customer-service and communication skills
• Professional and confident telephone presence
• Strong attention to detail and organizational skills
• Ability to research information and solve problems
• Ability to manage multiple priorities and follow through on outstanding items
• Dependable attendance and punctuality
• Strong written documentation and note-taking skills
• Initiative, accountability, and willingness to learn
• Comfort working with evolving technology and processes
• Ability to appropriately protect confidential and personally identifiable information
• Interest in developing into a leadership role within title and registration operations

WHAT SUCCESS LOOKS LIKE

Success in this position includes demonstrating:

• Accurate and timely work
• Professional communication with customers, coworkers, vendors, and other stakeholders
• Consistent follow-up and thorough documentation
• Strong organizational skills and accountability
• Increasing knowledge of title and registration requirements
• Ability to research and resolve issues independently
• Good judgment regarding when to resolve or expand a matter
• Willingness and ability to take ownership of transactions and responsibilities
• Readiness to take on increasingly complex work and leadership responsibilities

ADVANCEMENT TO LEAD TITLE CLERK

The goal of this development-track position is to prepare the employee to advance into a Lead Title Clerk role.

Completion of the initial 3–6 month period does not automatically guarantee advancement. Advancement will be based on demonstrated performance, accuracy, reliability, knowledge, judgment, leadership ability, and business needs.

Compensation may be reviewed when the employee successfully transitions into the Lead Title Clerk role.

COMPENSATION & BENEFITS

• Starting Pay Range: $24–$26 per hour DOE
• Employment Classification: Nonexempt / Hourly
• Overtime Eligibility: In accordance with company policy and applicable law
• Bonus Opportunity: Potential for Quarterly Performance Bonus
• Benefits: Health Insurance Benefits starting Q4 2026 and Maryland Savings Retirement Account
• Training & Development: On-the-job training and continued title and registration education

WORK ENVIRONMENT

This position requires the right candidate to be onsite Monday - Friday at our office in the Eastport neighborhood of Annapolis. In this unique office environment, you'll be regulatly using computers, answering telephones, navigating document-management systems, digital communication platforms, and other business-related technology. We encourage the responsible and ethical us of AI in our workspace. Role responsibilities may change or expand as company operations, technology, customer needs, and the employee's experience evolve.

EQUAL EMPLOYMENT OPPORTUNITY

Auto Tag Connect LLC is an equal opportunity employer. Employment decisions are made based on legitimate business needs, qualifications, merit, and performance without unlawful discrimination based on any characteristic protected by applicable federal, state, or local law.