Title Agency Support Trainer

Old Republic Title; Jacksonville (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Comprehensive health plans

401(k) plan with match

Paid time off & holidays

Job summary

Old Republic Title in Jacksonville, FL is seeking an Agency Support Trainer to deliver software-focused training for title agents and internal teams. The role blends training with user support, requiring knowledge of real estate processes and closing software platforms.

In-office position with opportunities for travel and professional development. Responsibilities include onboarding, conducting training sessions, and collaborating with technical teams to align business needs.

Qualifications

• Three years of participation in real estate closings and related software.
• Experience with closing software platforms preferred.

Responsibilities

• Deliver engaging software-focused training sessions for onboarding and ongoing adoption.
• Serve as subject matter expert on software platform and lead trainings across user levels.
• Facilitate virtual training sessions using webinar platforms and maintain up-to-date platform knowledge.
• Evaluate workflows to suggest software enhancements.
• Travel within state and out of state for training, including overnight and extended trips.

Skills

Real estate closings

Qualia

RamQuest

ResWare

Public speaking

MS Office

Virtual training

Driver's license

Education

Associate/Bachelor degree in paralegal studies

Real Estate Paralegal Certification

Title agent license (FL)

Tools

Web conferencing tools

Job description

## Title Agency Support TrainerApply: FL, Jacksonville (121 W Forsyth St, Ste 500): Full time: Posted 3 Days Ago: R-4394EASTERN TITLE DIVISION**Job Description:**The **Agency Support Trainer** is responsible for providing effective software training to support title agents and internal teams in utilizing the title and closing software platform. This role supports the onboarding process with training, enabling users to efficiently use features and functionality; streamlining workflows. This role blends training and support and requires an understanding of the real estate industry, its processes, and technical knowledge of software platforms. While not directly responsible for technical support of the platform, this role includes the responsibility to communicate with technical teams the business needs. \\*This position is located **in office** in Jacksonville, FL. **Daily Responsibilities may include:*** Deliver engaging, software-focused training sessions during and after onboarding efforts to support software adoption.* Supports users by providing knowledge of software functionality that increases efficiency within workflows.* Serve as a subject matter expert on software platform and with confidence lead training sessions across varying levels of users.* Proficiency with facilitating effective and engaging virtual training sessions utilizing webinar platforms.* Maintain comprehensive, up-to-date knowledge of the evolving software platform.* Evaluate workflow processes to determine recommendations for enhancements to software platforms.* Ability to travel in-state and out of state, overnight and extended travel. **Experience Required:*** Three years of participation in real estate closings (i.e., processing, searching title, utilizing closing software to produce closing documents, commitments, policies, etc..).* Experience with Qualia, RamQuest, ResWare preferred.* Three years using real estate and settlement industry related software applications required.* Two years of education and training experience, which may include public speaking, leading real estate closings, directing group meetings, peer mentoring or any combination of such activities preferred. **Knowledge and Skills Required to be successful:*** Ability to effectively communicate technical information to various audiences.* Advanced computer skills with strong proficiency in Microsoft Office Suite, Outlook, closing software platforms and virtual meeting platforms.* Ability to work in fast paced environment while successfully performing under extreme time constraints and meets prescribed deadlines.* Strong attention to detail with excellent organizational skills, with ability to prioritize and handle multiple tasks and projects. **Education:*** Associate or Bachelor’s degree in paralegal studies preferred.* Real Estate Paralegal Certification preferred* Title agent license from the Florida Department of Financial Services \\*Must maintain a valid Driver’s License. Mileage reimbursement and cell phone allowance may also be available. #LI-MB1 #RealEstateCloser #RealEstateProcessor #Qualia**Benefits may include:*** Comprehensive medical, prescriptions, dental and vision plans* 401(k) plan with a discretionary company match* Shareholder Purchase and Reinvestment Plan* Basic life and accidental death and dismemberment insurance premium paid by the company* Voluntary supplemental life insurance for employees, spouses and dependent children* Fertility and Family Building Benefits* Paid Disability benefits* Paid time off programs* 11 Company paid holidays per year* Flexible spending account* Health savings account (available to High Deductible Health Plan participants only)* Employee Assistance Program* Educational Assistance Program* Voluntary benefits, such as Critical Illness, Hospital Indemnity, Pet Insurance and Accident Insurance* Title insurance policies and certain escrow services for the employee’s primary personal residence at no charge* Transportation benefit plan for mass transit, parking and vanpool, in several marketsNote: If you currently are employed by Old Republic Title (or one of its wholly owned affiliated companies) please get in touch with your human resources representative regarding the application process.