Tire & Battery Service Specialist

Sam's East; Beckley (WV); On-site; USD 26,000 - 36,000; Full time

Job summary

Sam's East is seeking a Tire & Battery Center associate to uphold safety and merchandising standards on the sales floor. You will assist members with tire maintenance, installation scheduling, and order status while applying Sam’s Garage knowledge to recommend safe, high-value tire and battery products.

You will drive service excellence by explaining warranties, promoting TBC offerings, and collaborating with the team to ensure efficient service.

Responsibilities

• Maintains safety and standards on the sales floor and in the Tire and Battery Center (TBC).
• Keeps the TBC organized, stocked, zoned, and merchandised per policies, handles claims and returns.
• Assists members with tire maintenance, installation scheduling, and order lead times.
• Provides member service, uses product knowledge to recommend tire and battery products, explains warranties.
• Drives sales by communicating value of merchandise and services, promotes TBC offerings to members.
• Triages service workflow in TBC bays, prioritizes appointments, and coordinates with team leads.
• Demonstrates safety, equipment operation, TPMS, POS usage, and in-person selling techniques.
• Utilizes digital tools and handheld devices to plan sales and improve service experience.
• Acts as a brand advocate, develops teammates, and mentors others.
• Processes purchases, returns, refunds, exchanges, and payments per policies.

Job description

Sam's East is seeking a Tire & Battery Center associate to uphold safety and merchandising standards on the sales floor. You will assist members with tire maintenance, installation scheduling, and order status while applying Sam’s Garage knowledge to recommend safe, high-value tire and battery products.

You will drive service excellence by explaining warranties, promoting TBC offerings, and collaborating with the team to ensure efficient service.