Tire & Battery Service Specialist

Sam's West; South Gate (CA); Sur place; USD 32 000 - 48 000; Plein temps

Résumé du poste

Sam's West is seeking a Tire and Battery Center team member to deliver exceptional member service while maintaining safety and organized merchandising on the sales floor. You will assist with tire maintenance, battery services, and help customers select the best products for their needs.

Responsibilities include scheduling installations, processing purchases, handling returns, and promoting TBC offerings across the club.

Responsabilités

• Maintains facility and sales floor safety and standards by adhering to all safety policies and procedures, including conducting regular safety sweeps, handling materials safely, and correcting unsafe situations to management.
• Ensures the Tire and Battery Center (TBC) sales floor is organized, stocked, zoned, and merchandised according to policies, including handling claims, returns, shrink, and damages.
• Monitors tire and battery orders daily and assists members with installation appointments; communicates lead time changes and cancellations and suggests alternatives.
• Provides expert member service by greeting members, identifying needs, assisting with purchases and services, and explaining warranties and value.
• Drives sales and service excellence in TBC by promoting offerings and collaborating with the club team to raise awareness.
• Triages service workflow in TBC bays, prioritizes appointments, and coordinates with leaders and technicians to maximize efficiency.
• Uses Sam's Garage and product knowledge to recommend safe, suitable products and advise on service decisions.

Description du poste

Sam's West is seeking a Tire and Battery Center team member to deliver exceptional member service while maintaining safety and organized merchandising on the sales floor. You will assist with tire maintenance, battery services, and help customers select the best products for their needs.

Responsibilities include scheduling installations, processing purchases, handling returns, and promoting TBC offerings across the club.