Tire & Battery Service Advisor — Customer & Service Lead

Sam's East, Inc.; North Richland Hills (TX); On-site; USD 26,000 - 37,000; Full time

Job summary

Sam's East, Inc. in North Richland Hills, TX is hiring for a Tire and Battery Center associate. You will maintain safety standards, assist with tire installation appointments, manage merchandise, and help customers with purchases and service decisions.

You will use Sam’s Garage knowledge to recommend products, explain warranties, and promote service excellence while prioritizing service flow and operating TBC equipment safely to deliver exceptional member service.

Qualifications

• Valid state-issued driver's license.
• 18 years of age or older.

Responsibilities

• Maintain facility and sales floor safety and standards by following safety policies and procedures.
• Ensure Tire and Battery Center (TBC) sales floor is organized, stocked, zoned, and merchandised as per policies.
• Assist members with tire installation appointments and monitor order lead times.
• Provide expert member service: greet members, identify needs, assist with purchases and services, resolve concerns.
• Explain warranties and advise on best tire and battery products using Sam’s Garage.
• Drive sales and service excellence by communicating value and collaborating with staff.
• Prioritize TBC service queue, triage workflow, and coordinate with Team Lead or Technicians.
• Operate TBC equipment safely; complete vehicle service requests and document actions.

Skills

Driver's license

Age 18+

Job description

Sam's East, Inc. in North Richland Hills, TX is hiring for a Tire and Battery Center associate. You will maintain safety standards, assist with tire installation appointments, manage merchandise, and help customers with purchases and service decisions.

You will use Sam’s Garage knowledge to recommend products, explain warranties, and promote service excellence while prioritizing service flow and operating TBC equipment safely to deliver exceptional member service.