Tire & Battery Service Advisor: Customer-Driven Expert

Sam's East; Gulfport (MS); On-site; USD 28,000 - 36,000; Full time

Job summary

Sam's East in the United States is seeking a Tire and Battery Center team member to uphold safety and merchandising standards while assisting members with tire and battery needs. You will manage displays, handle installations, and maintain order status to keep the TBC running smoothly.

You will provide expert member service, explain warranties, and help customers make informed service decisions. Collaboration with the team ensures fast, accurate, and value-driven outcomes for members.

Qualifications

• Experience delivering friendly member service in a retail environment.
• Ability to upsell and advise on tire and battery options.
• Knowledge of safety procedures and compliance standards.
• Excellent communication and problem-solving skills.

Responsibilities

• Maintains facility and sales floor safety and standards by adhering to all safety policies and procedures, including conducting regular safety sweeps, following proper forklift and hazardous material handling requirements, complying with company steel standards, and promptly correcting or reporting unsafe situations to management.
• Presents and maintains merchandise presentation by stocking merchandise, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise appropriately, and securing fragile and high-shrink merchandise.
• Monitors the status of tire and battery orders daily and assists members with appointments for installation. Communicates lead time changes and order cancellations to members and makes alternative suggestions for installation or tire fitments. Assists members with tire maintenance and repair services.
• Provides expert member service and recommendations by greeting members, identifying member needs, assisting with purchasing and service decisions, and resolving concerns. Uses Sam’s Garage, product knowledge, and reference materials to recommend the safest and most suitable tire and battery products, explain warranties, and ensure members receive the best service and value.
• Drives sales and service excellence in the TBC by communicating the value of merchandise and services and collaborating with associates across the club to promote member awareness of TBC offerings and value.

Skills

Customer service

Sales

Safety compliance

Teamwork

Tools

POS systems

Job description

Sam's East in the United States is seeking a Tire and Battery Center team member to uphold safety and merchandising standards while assisting members with tire and battery needs. You will manage displays, handle installations, and maintain order status to keep the TBC running smoothly.

You will provide expert member service, explain warranties, and help customers make informed service decisions. Collaboration with the team ensures fast, accurate, and value-driven outcomes for members.