Tire & Auto Service Advisor — Commission & Growth Path

Sun Auto Service; Jarratt (VA); Hybrid; USD 25,000 - 34,000; Full time

Benefits offered by this job

Competitive Bi-Weekly Pay

Tuition Reimbursement, up to $3,000年間

Paid Vacation and Sick Time

6 Paid Holidays

Medical, Dental and Vision Insurance

Life Insurance (Company paid)

401(k) Retirement Savings Plan with 2/

Discounted Services on Personal and IM

Job summary

Hogan & Sons Tire and Auto is seeking a friendly Sales/Service Writer to join our team. You will greet customers, document concerns, quote services, and coordinate with technicians to ensure smooth repairs.

The role emphasizes customer service, clear communication, and accurate record keeping. A high school diploma is required; prior service-advisor experience helps, but is not required. Flexible schedule including Saturdays is expected.

Qualifications

• High School Diploma or equivalent is required.

Responsibilities

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company's standardized customer service techniques.
• Listen to and thoroughly document customer's concerns; inspect vehicle and refer to service history to accurately identify and verify customer's service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer's ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers.

Education

High School Diploma or equivalent

Job description

Hogan & Sons Tire and Auto is seeking a friendly Sales/Service Writer to join our team. You will greet customers, document concerns, quote services, and coordinate with technicians to ensure smooth repairs.

The role emphasizes customer service, clear communication, and accurate record keeping. A high school diploma is required; prior service-advisor experience helps, but is not required. Flexible schedule including Saturdays is expected.