Tire Sales and Service Advisor

Sun Auto Tire & Service; South Riding (VA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Tuition Reimbursement

Paid Vacation

Paid Sick Time

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Match

Discounted Services

Job summary

Hogan & Sons Tire and Auto is hiring a Service Advisor to join our Virginia team. You will greet customers, assess vehicle concerns, reference service history, and recommend appropriate services to provide clear, informed options.

This role emphasizes accurate quoting, friendly communication, and strong customer satisfaction through efficient service coordination. We offer competitive pay ranging from $18 to $25 per hour plus commissions, with benefits like tuition reimbursement, paid time off,

Qualifications

• High School Diploma or equivalent required.
• Prior experience as a Service Advisor is helpful but not required.
• Possess valid driver's license or obtain one within 30 days of hire.
• Ability to work five days per week, including Saturdays.

Responsibilities

• Greet customers promptly in a professional and courteous manner in person and over the phone.
• Listen to and document customer concerns; inspect vehicle and reference service history to identify needs.
• Recommend services and communicate estimates clearly; document recommendations in the customer file.
• Promote services, parts, and accessories with product knowledge and service requirements.
• Provide accurate quotes including cost and completion time; update customers on progress.
• Follow procedures when completing transactions and explain warranties.
• Conduct post-repair follow-ups to ensure customer satisfaction; track returns and warranties.
• Perform other duties as assigned.

Education

High School Diploma or equivalent

Job description

Overview

Hogan & Sons Tire and Auto is a multi-generational family business that provides a full-service solution for all of your automotive and repair needs; ranging from tire replacement and inspections, to maintenance packages. We are looking for a Service Advisor to join our team.

COMPENSATION: DEPENDING ON EXPERIENCE

The Sales/Service Writer is responsible for selling and promoting all products and services offered by Hogan's by following the company's store standards and expectations.

Compensation: $18- $25/hr+ commissions.

Benefits:

• Competitive Bi-Weekly Pay
• Tuition Reimbursement, up to $3,000 annually
• Paid Vacation and Sick Time
• 6 Paid Holidays
• Medical, Dental and Vision Insurance
• Life Insurance (Company paid)
• 401(k) Retirement Savings Plan with Company Match
• Discounted Services on Personal and Immediate Family Vehicles
• Opportunity for Advancement!

Essential Roles and Responsibilities:

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company's standardized customer service techniques.
• Listen to and thoroughly document customer's concerns; inspect vehicle and refer to service history to accurately identify and verify customer's service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer's ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers
• Other duties as assigned

Qualifications:

• High School Diploma or equivalent
• Prior experience as a Service Advisor is helpful, but not required
• Possess valid driver's license, or obtain a valid driver's license within 30 days of hire date
• Ability to work five days per week- including Saturdays

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.