Timeshare Cancellation Specialist (Hybrid/Remote)

Wynen's; Franklin (TN); Hybrid; USD 42,000 - 58,000; Full time

Job summary

Wynen's in Franklin, TN is seeking a customer-focused specialist to handle pre-qualified scheduled phone appointments with timeshare owners seeking to cancel their timeshares. You will learn each prospect’s unique situation, explain available services and pricing, and review agreements to help informed decisions.

Ideal candidates communicate clearly, manage CRM records (Salesforce), and navigate contract terms with empathy while guiding prospects through the next steps in a hybrid onsite/remote

Qualifications

• Strong communication and customer-facing experience.
• Comfort explaining services, pricing, and contract terms.
• Detail-oriented with the ability to review agreements accurately.
• Proficiency using Salesforce or similar CRM tools.
• Professional, empathetic approach to helping customers with sensitive matters.

Responsibilities

• Conduct scheduled phone consultations with timeshare owners.
• Assess prospect needs and explain cancellation-related services.
• Review agreements and guide prospects through next steps.
• Onboard new clients and ensure a smooth transition into services.
• Maintain accurate customer records in Salesforce.
• Work effectively in a hybrid onsite/remote environment.

Skills

Strong communication

Customer-facing experience

Explain pricing & contracts

Detail-oriented

Salesforce proficiency

Tools

Salesforce

Job description

Wynen's in Franklin, TN is seeking a customer-focused specialist to handle pre-qualified scheduled phone appointments with timeshare owners seeking to cancel their timeshares. You will learn each prospect’s unique situation, explain available services and pricing, and review agreements to help informed decisions.

Ideal candidates communicate clearly, manage CRM records (Salesforce), and navigate contract terms with empathy while guiding prospects through the next steps in a hybrid onsite/remote