Customer Account Resolution Specialist

Wesley Financial Group; Franklin (TN); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

MacBook for work tasks

Weekly pay schedule

401k program with company match

Employer-funded Health Savings Account (HSA)

Comprehensive Medical, Dental, and Vision Insurance

Paid holidays and time off between Christmas and New Year

Office health and wellness facilities

Vibrant workplace culture

Job summary

A leading financial services firm in Franklin, TN is seeking a Customer Account Resolution Specialist to provide outstanding service in timeshare termination processes. The ideal candidate will have strong organizational skills, flexibility, and at least 2 years in customer service. Responsibilities include assisting clients, maintaining records in Salesforce, and communicating effectively. Benefits include a MacBook, weekly pay, and health insurance. This is a full-time, in-office role with a salary of $50,000 per year.

Qualifications

• 2+ years of experience in customer service and account management.
• Flexibility and adaptability in a dynamic environment.
• Outcome-oriented with strong problem-solving skills.

Responsibilities

• Actively assist clients throughout the timeshare termination process.
• Maintain accurate client records and respond to inquiries promptly.
• Foster a positive team environment and promote professional communication.

Skills

Strong organizational skills

Problem-solving skills

Attention to detail

Ability to adapt

Accountability

Tools

Salesforce

Google Suite

Microsoft Office

Job description

Job Title

Customer Account Resolution Specialist

Company

Wesley Financial Group, LLC

About the Role

Wesley Financial Group is a 2020 INC 500 company dedicated to helping timeshare owners exit their timeshares. In more than 12 years of business, we have become the leading name in this space. We are seeking a highly organized, motivated, and patient Resolution Specialist who will provide best-in-class customer experience to our clients.

Responsibilities

• Actively work with clients, setting clear expectations throughout the timeshare termination process
• Draft appropriate, client-specific action steps throughout the dispute with the goal of moving the client toward timeshare ownership termination
• Respond to all emails, calls, and chatters in a timely manner
• Address all comments from clients submitted through the feedback form within 24 hours and provide an update through chatter thread
• Maintain accurate and up-to-date client records in Salesforce
• Maintain professional and consistent communication with clients through email, mail, and phone correspondence
• Create a positive team environment centered around accountability, efficiency, idea sharing, and a “we can always be better” mindset
• Always strive to do better, celebrate wins, and use failures to grow and improve
• Lead industry updates, trends, and general knowledge

Qualifications

• Flexibility and adaptability in a dynamic environment
• Strong organizational skills and attention to detail
• Strong problem-solve skills to address client needs and challenges
• Outcome-oriented and results-focused
• Ability to work hard and efficiently, jumping in and helping wherever necessary
• Accountability and doing what’s right, even when nobody’s watching
• 2+ years of providing impeccable customer service and account management
• Energized by change and adaptable to an ever-changing industry
• Must live within 60 miles of Franklin, TN (this is an IN-OFFICE role)

Preferred Experience

• Salesforce
• Customer Service
• Google Suite / Microsoft Office

Benefits & Perks

• A MacBook for work tasks
• A weekly pay schedule
• 401k program with company match
• Employer-funded Health Savings Account (HSA) with comprehensive Medical, Dental, and Vision Insurance
• 9 paid holidays plus the workdays between Christmas and New Years
• Access to office health and wellness facilities such as the fitness center and natural courtyard
• A vibrant culture featuring food trucks, lounge areas, and occasional foosball tournaments
• Continuous coaching from industry professionals

Company Highlights

• 2024 – Great Place to Work Certified
• 2023 Great Place to Work Certified
• 2023 Business Intelligence Group – Excellence in Sales & Marketing
• 2022 Inc. 5000 Fastest Growing Company
• 2021 Gold Stevie Award – Fastest Growing Company
• 2021 Fortune Magazine – Best Workplaces for Women
• 2021 Nashville Business Journal – Best Places to Work
• 2021 CEO Views – Top 50 Best Companies of the Year
• 2020‑21 Inc. 500 Fastest Growing Company
• 2020 Fortune Magazine – Best Places Workplaces Millennials
• 2020 Business Intelligence Group – Best Places to Work

Compensation

Base salary range: $50,000 – $50,000 per year

Job Details

• Seniority Level: Entry Level
• Employment Type: Full-time
• Job Function: Other
• Hours: Monday – Thursday, 9 am – 5 pm and Friday, 9 am – 3 pm. Fridays are earned work-from-home days.

Additional Information

Wesley is an Equal Opportunity Employer. We verify employment eligibility for all new hires using E-Verify.

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