Timekeeping Coordinator

C&W Services; San Juan (PR); On-site; USD 33,062 - 38,572; Full time

Job summary

Cushman & Wakefield is seeking a Timekeeping Coordinator to provide central administrative timekeeping support to industrial front‑line employees and leaders. This role ensures accurate, timely, and compliant timekeeping by assisting managers with system tasks, timecard reviews, reporting, and issue resolution.

The coordinator will serve as a timekeeping system expert and deliver high levels of customer service to managers, employees, HR, Payroll, and People Partners, with opportunities to

Qualifications

• Associate degree in business administration, HR, or equivalent experience, preferred.
• At least 3 years of administrative, HR, payroll support, timekeeping, or customer service/support experience.
• Timekeeping experience and/or timekeeping compliance exposure strongly preferred.
• Experience supporting managers or employees with timecard, pay, schedule, or payroll‑related questions preferred.
• Experience in a high‑volume environment; prior support of 200+ employees or queue/inbox management experience preferred.
• Intermediate computer skills, including Microsoft Office, Word, Teams, Outlook, and Excel; UKG/Kronos, Smartsheet, and JD Edwards experience a plus.

Responsibilities

• Function as a timekeeping system “superuser” for several different client accounts.
• Run daily reports to capture errors affecting accurate payroll.
• Submit regular reporting on errors to field leadership based on supervisor direction.
• Escalate errors to senior Operations leaders.
• Weekly PTO reconciliation before close of payroll period.
• Audit and enforce schedules in the timekeeping system for compliance.
• Manage incoming request volume through escalation paths and timely responses.
• Develop working relationships with other support function owners, contributors, and field team members.
• Capture process improvement opportunities and coordinate with leadership to develop scalable solutions.
• Drive on tasks related to special projects that increase efficiency and lower costs.
• Other tasks & duties as assigned by leadership.

Skills

Microsoft Office

Timekeeping experience

High-volume support

Communication skills

Customer service

Remote work readiness

Education

Associate degree in business administration

Tools

UKG/Kronos

Smartsheet

JD Edwards

Excel

Teams

Outlook

Job description

Timekeeping Coordinator

The Timekeeping Coordinator provides central administrative timekeeping support to industrial front‑line employees and their leaders. This role supports accurate, timely, and compliant timekeeping practices by assisting managers with system tasks, timecard review, reporting, and issue resolution. The Timekeeping Coordinator will serve as a timekeeping system subject‑matter expert and provide a high level of customer service to managers, employees, HR, Payroll, and People Partners.

Hours

8am - 5pm PDT

Responsibilities

• Function as a timekeeping system “superuser” for several different client accounts
• Run daily reports to capture errors affecting accurate payroll
• Submit regular reporting on errors to field leadership based on supervisor direction
• Escalate errors to senior Operations leaders
• Weekly PTO reconciliation before close of payroll period
• Audit and enforce schedules in the timekeeping system for compliance
• Manage incoming request volume through escalation paths and timely responses
• Develop working relationships with other support function owners, contributors, and field team members
• Capture process improvement opportunities and coordinate with leadership to develop scalable solutions
• Drive on tasks related to special projects that increase efficiency and lower costs
• Other tasks & duties as assigned by leadership

QUALIFICATIONS

• Associate degree in business administration, human resources, or equivalent experience, preferred
• At least 3 years of administrative, HR, payroll support, timekeeping, or customer service/support experience
• Timekeeping experience and/or timekeeping compliance exposure strongly preferred
• Experience supporting managers or employees with timecard, pay, schedule, or payroll‑related questions preferred
• Experience in a high‑volume environment; prior support of 200+ employees or queue/inbox management experience preferred
• Intermediate computer skills, including Microsoft Office, Word, Teams, Outlook, and Excel; UKG/Kronos, Smartsheet, and JD Edwards experience a plus
• Willingness to become familiar with California timekeeping/compliance requirements for West Coast support strongly preferred
• Strong attention to detail, organization, follow‑through, and ability to manage repetitive tasks accurately
• Ability to troubleshoot issues, shift priorities as needed, and escalate appropriately
• Strong communication and relationship‑building skills with a passion for helping people
• Reliable, disciplined, and comfortable working independently in a remote hourly environment
• Flexible, adaptable, and open to learning established processes before recommending improvements
• Comfortable working Monday–Friday, holidays as required, and flexing as business needs require; overtime may be available but is not guaranteed
• Up to 10% travel annually, including potential initial in‑person training and occasional team meetings

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $24.52 - $28.85

C&W Services is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at C&W Services, please call the ADA line at 1-888-365-5406 or email [e-mail]. Please refer to the job title and job location when you contact us.