Time-Critical NFO Desk Leader

Ascent Global Logistics, Inc.; Belleville (MI); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

401(k) and employer matching

Life Insurance

Health, Dental, Vision Insurance

Paid Time Off (PTO)

Employee Assistance Program

Paid Parental Leave

Employee Wellness Program

Paid Holidays

Flexible Spending Account (FSA)

Tuition Reimbursement

Health Savings Account (HSA)

Overtime, Differential & Bonus Pay

Job summary

Ascent Global Logistics, Inc. in Belleville, Michigan, seeks an experienced supervisor to lead the NFO team and oversee time-critical shipments. The role is on-site at our Belleville corporate headquarters and involves direct supervision of a 10-person crew across NFO operations.

You'll coordinate with customers, carriers, and internal teams, manage daily SOP compliance, and contribute to continuous improvement and cost efficiencies in a fast-paced logistics environment.

Qualifications

• Proven experience in supervisory or leadership roles in logistics.
• Experience with Next Flight Out (NFO) shipments and air freight operations.
• Strong communication, mentoring, and team-building skills.
• Familiarity with TMS and logistics software workflows.

Responsibilities

• Supervise Time Critical Specialists and provide coaching and performance feedback.
• Oversee shipment processing and ensure SOP adherence across all milestones.
• Coordinate with customers, carriers, third-party suppliers and internal teams.
• Monitor KPIs, analytics and reporting to drive service quality and cost efficiency.
• Assist in on-call duties and shift scheduling to ensure 24/7 coverage.

Skills

NFO leadership

Time-critical freight

Vendor management

Customer service

Logistics software

Tools

TMS platforms

Microsoft Office

Job description

Ascent Global Logistics, Inc. in Belleville, Michigan, seeks an experienced supervisor to lead the NFO team and oversee time-critical shipments. The role is on-site at our Belleville corporate headquarters and involves direct supervision of a 10-person crew across NFO operations.

You'll coordinate with customers, carriers, and internal teams, manage daily SOP compliance, and contribute to continuous improvement and cost efficiencies in a fast-paced logistics environment.