Time-Critical Logistics Specialist (NFO)

Ascent Global Logistics, Inc.; Michigan; Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) matching

Life Insurance

Health, Dental, Vision Insurance

Short- & Long-Term Disability

Paid Time Off (PTO)

Employee Assistance Program

Paid Parental Leave

Employee Wellness Program

Paid Holidays

Employee Recognition Programs

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Overtime, Differential & Bonus Pay

Job summary

Ascent Global Logistics, Inc. in Belleville, MI, is seeking a Time Critical NFO Specialist to support 24/7 operations. You will coordinate Next Flight Out shipments, liaise with vendors and internal teams, and ensure on-time delivery through all shipment milestones.

The role requires strong customer service, excellent communication, and proficiency with Microsoft Office. A solid knowledge of U.S. geography and ability to work under pressure are essential.

Qualifications

• High school diploma or GED required.
• Excellent customer service and communication skills.
• Strong computer skills; proficient with Microsoft Office (Excel, Word, Outlook).
• Ability to work under pressure and manage multiple tasks.
• Solid knowledge of U.S. geography.
• Experience with Next Flight Out shipments, systems, and vendor operations preferred.

Responsibilities

• Coordinate and provide professional service to customers via phone, email, and virtual contacts.
• Liaise with third-party vendors, internal teams, and leadership to ensure on-time delivery.
• Manage shipment orders from entry through milestones and alerts.
• Escalate issues and delays per SOPs and communicate with leadership.
• Follow SOPs and ensure accurate order setup, tracking, and documentation.
• Meet performance targets for phones, emails, and task management.

Skills

Customer service

Microsoft Office

Geography knowledge

Communication

multitasking

Under pressure

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Ascent Global Logistics, Inc. in Belleville, MI, is seeking a Time Critical NFO Specialist to support 24/7 operations. You will coordinate Next Flight Out shipments, liaise with vendors and internal teams, and ensure on-time delivery through all shipment milestones.

The role requires strong customer service, excellent communication, and proficiency with Microsoft Office. A solid knowledge of U.S. geography and ability to work under pressure are essential.