Time-Critical NFO Desk Specialist (24/7 Shifts)

Ascent Global Logistics, Inc.; Belleville (MI); Presencial; USD 54.000 - 76.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) and employer matching

Health, Dental, Vision Insurance

Paid Time Off (PTO)

Employee Assistance Program

Paid Holidays

Descripción de la vacante

Ascent Global Logistics, Inc. in Belleville, MI seeks a Time Critical/NFO Desk Specialist to ensure on-time deliveries through 24/7 operations.

You will coordinate with customers, vendors, and internal teams to manage Next Flight Out shipments from entry to milestones. This role requires strong organizational skills, exceptional communication, and the ability to work under pressure while maintaining SOPs and accurate documentation.

Formación

• High school diploma or GED is required.
• Strong Microsoft Office skills (Excel, Word, Outlook) are required.
• Outstanding customer service skills required.
• Understanding of world geography and United States geography is preferred.
• Experience with Next Flight out shipments, systems and vendor operations is strongly preferred.
• Ability to work under pressure and follow through on tasks.
• Excellent organizational skills, attention to detail and follow through.
• Proven ability to communicate effectively with staff, management peers and senior level management.

Responsabilidades

• Provide professional service to customers and liaise with third party suppliers and internal Ascent teams.
• The NFO Desk Time Critical Specialist is responsible for tasks from order entry through each milestone to ensure on-time performance.
• Ensure accurate processing, tracking and communication for each shipment.
• Escalate issues and delays per established procedures.
• Complete training and learn revised SOPs and policies.
• Communicate unusual occurrences to leadership and document service issues.
• Meet and exceed performance and productivity expectations across calls, emails and tasks.
• Copy leadership on all emails and correspondence involving operations.

Conocimientos

Customer service

Multitasking

Communication

Organizational skills

Attention to detail

Under pressure

Educación

High school diploma or GED

Herramientas

Microsoft Office

Descripción del empleo

Ascent Global Logistics, Inc. in Belleville, MI seeks a Time Critical/NFO Desk Specialist to ensure on-time deliveries through 24/7 operations.

You will coordinate with customers, vendors, and internal teams to manage Next Flight Out shipments from entry to milestones. This role requires strong organizational skills, exceptional communication, and the ability to work under pressure while maintaining SOPs and accurate documentation.