Time-Critical Logistics Specialist (NFO) — 24/7 Ops

Ascent On-Demand, Inc.; Belleville (MI); On-site; USD 25,000 - 39,000; Full time

Job summary

Ascent Global Logistics in Belleville, MI is seeking a Time Critical Specialist (NFO Desk) to support 24/7 operations. You will handle orders from entry through milestones, coordinating with clients, vendors, and internal teams to meet critical delivery times.

The role emphasizes exceptional customer service, quick email/phone responses, strict SOP adherence, and effective communication with leadership. You will monitor task logs, follow up on new orders within 10 minutes, and participate in

Qualifications

• High school diploma or GED required.
• Strong computer skills; proficient in Microsoft Office.
• Excellent customer service skills.
• Knowledge of US geography.
• Ability to work under pressure and multitask.

Responsibilities

• Provide professional service to customers and liaise with vendors and internal teams.
• Ensure shipments are processed per SOPs, tracking milestones.
• Escalate issues and communicate unusual events to leadership.
• Follow task logs and monitor status within 10-minute windows.
• Attend department meetings and assist in training.
• Copy leadership on all relevant emails.

Skills

Customer service

Multitasking

Organizational skills

Communication

Geography knowledge

MS Office (Excel/Word/Outlook)

Work under pressure

Education

High school diploma or GED

Tools

NFO systems

Job description

Ascent Global Logistics in Belleville, MI is seeking a Time Critical Specialist (NFO Desk) to support 24/7 operations. You will handle orders from entry through milestones, coordinating with clients, vendors, and internal teams to meet critical delivery times.

The role emphasizes exceptional customer service, quick email/phone responses, strict SOP adherence, and effective communication with leadership. You will monitor task logs, follow up on new orders within 10 minutes, and participate in