NFO Time-Critical Desk Specialist

Ascent Global Logistics, Inc.; Northern (KY); Hybrid; USD 33,000 - 37,000; Full time

Benefits offered by this job

401(k) and employer matching

Life Insurance

Health, Dental, Vision Insurance

Paid Time Off (PTO)

Paid Holidays

Job summary

Ascent Global Logistics, Inc. is seeking a Time Critical Specialist to support 24/7 operations, coordinating shipments from order entry to milestone completion. You will liaise with customers, vendors, and internal teams to ensure on-time performance and exceptional service.

The role emphasizes accurate order management, adherence to SOPs, and proactive communication with leadership to resolve issues and improve throughput.

Qualifications

• High school diploma or GED required.
• Strong customer service skills.
• Proficiency with Microsoft Office (Excel, Word, Outlook).

Responsibilities

• Provide professional service to customers during phone/email/virtual contacts.
• Liaise with vendors, internal teams, and leadership to ensure timely shipments.
• Administer shipment processes, track milestones, and alert issues per SOPs.

Skills

Customer service

Microsoft Office

Strong computer skills

Education

High school diploma or GED

Tools

Next Flight out systems

Job description

Ascent Global Logistics, Inc. is seeking a Time Critical Specialist to support 24/7 operations, coordinating shipments from order entry to milestone completion. You will liaise with customers, vendors, and internal teams to ensure on-time performance and exceptional service.

The role emphasizes accurate order management, adherence to SOPs, and proactive communication with leadership to resolve issues and improve throughput.