Time-Critical Logistics Specialist (Air Freight & AOG)

Control Towers International Inc; Miami (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Uloop Inc. in Miami is seeking a Logistics Coordinator to manage and optimize time-critical logistics processes while delivering exceptional customer service in a fast-paced environment.

You will oversee shipments, coordinate air freight and AOG operations, prepare documentation, provide quotes, and act as the primary contact for customers. This full-time role requires strong attention to detail, fluent English, and flexibility to work outside standard hours.

Qualifications

• Minimise 3 years of experience.
• Experience in time-critical logistics and aviation AOG shipments.
• Solid understanding of air freight procedures, routings, and documentation.
• Excellent written and verbal communication skills for engaging with customers, carriers, and internal stakeholders.
• Strong attention to detail and ability to maintain high accuracy under pressure.
• Knowledge of customs procedures import/export.
• Flexibility to work outside standard hours when needed due to the nature of time-critical logistics.
• Fluent English (spoken & written).

Responsibilities

• Oversee day-to-day operations to ensure the timely and efficient delivery of time-critical shipments.
• Coordinate and manage the transportation of time–critical shipments, ensuring compliance with all relevant regulations and guidelines.
• Provide accurate and timely quotes to customers based on shipment requirements, service levels, and routing options.
• Communicate with carriers and vendors to ensure seamless operations, resolving any issues or discrepancies promptly.
• Collaborate with cross-functional teams to streamline workflows and address operational challenges.
• Prepare and raise AWBs and ensure that all supporting documentation—such as DG declarations, commercial paperwork and customs paperwork is correctly obtained from relevant parties.
• Act as the primary point of contact for customers, delivering exceptional service and handling inquiries efficiently.
• Proactively update customers with real-time shipment status to manage expectations.
• Resolve customer issues and concerns to ensure a high level of satisfaction.
• Implement feedback mechanisms to continually enhance the customer experience.
• Support process improvement initiatives aimed at increasing operational efficiency and reducing turnaround times.
• Assist with additional duties and special projects as assigned by management.

Skills

Time-critical logistics

AOG shipments

Air freight

Customer service

Documentation accuracy

Communication

Problem solving

Attention to detail

Cross-functional

Job description

Uloop Inc. in Miami is seeking a Logistics Coordinator to manage and optimize time-critical logistics processes while delivering exceptional customer service in a fast-paced environment.

You will oversee shipments, coordinate air freight and AOG operations, prepare documentation, provide quotes, and act as the primary contact for customers. This full-time role requires strong attention to detail, fluent English, and flexibility to work outside standard hours.