Tiller Floor Supervisor

Cliff House Maine; Cape Neddick (ME); On-site; USD 33,062 - 37,195; Full time

Job summary

Cliff House Maine is seeking a Tiller Floor Supervisor to lead restaurant operations, ensuring Forbes 5 Star standards and delivering exceptional dining experiences in a welcoming environment.

You will supervise service staff, manage opening/closing duties, oversee side work, and coordinate between kitchen and dining room to address guest needs. Weekend availability is required.

Qualifications

• Weekend availability required.
• Ability to read, write, and verbally communicate effectively and professionally.
• Strong hospitality orientation and service knowledge.

Responsibilities

• Ensure a quality guest experience by managing daily restaurant operations.
• Open and close the restaurant; monitor setup/breakdown and side work for FOH staff.
• Host station management and support.
• Table section maintenance and support.
• Guest intervention and handling allergy awareness.
• Maintain professional relations with other managers and staff.

Skills

Leadership

Customer service

Communication

Team supervision

Job description

Job Overview: As Tiller Floor Supervisor, you’ll ensure our guests enjoy exceptional dining experiences. In this leadership role, you’ll be expected to maintain a clean, inviting, and efficient dining room, supervise service staff, perform opening and closing duties and assign and oversee side work responsibilities. As this is a customer-facing position, you’ll need to resolve any issues customers may raise with their meals or the service. Our dining room supervisors also work as a liaison between the kitchen and the dining room staff whenever there are concerns or questions.

Pay Range: $24 - $27 per hour

Benefits:

• Health, Dental, Vision Insurance
• Life and AD&D Insurance
• Long-Term Disability Insurance
• Voluntary Accident and Critical Illness Plans
• Optional Supplemental Life Insurance
• 401k match of 100% for 5%
• Tuition Reimbursement Program
• Referral Bonuses
• Hotel, Restaurant, Spa and Retail Discounts at Our Portfolio of Hotels
• Paid Time Off - Earn up to 2 Weeks of PTO Within Your First Year

What you get to do: Provide restaurant, bar, and In-Room Dining guests with friendly and professional service to Forbes 5 Star standards, excellent food and beverage quality, strong price value and consistency of execution in an attractive, well-maintained environment.

Essential Duties:

• Ensuring a quality guest experience by managing all aspects of the daily operations
• Opening and closing of restaurant. Monitoring daily setup/ breakdown of the restaurant including side work responsibilities of FOH staff
• Host station management and support
• Table section maintenance and support
• Guest intervention, table touches, food allergy awareness and support
• Maintaining a professional relationship with other managers and subordinates

QUALIFICATION REQUIREMENTS:

Our ideal candidate has a passion for hospitality and wants to share their food, beverage and service knowledge with others. Weekend availability required.

LANGUAGE SKILLS: Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.

PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to stand. The employee must regularly lift and/or move up to 10-25 pounds and frequently lift and/or move up to 50 pounds.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.