Restaurant Supervisor

Brandt Hospitality Group; Fargo (ND); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

PTO with immediate accrual

Gratuity Eligible

Discount program for car rentals, etc.

Hotel Discounts Worldwide

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Long-Term Disability

401(k) with match

Holiday overtime pay

Health Savings Account

EAP

Dependent Care FSA

Job summary

Brandt Hospitality Group is seeking a Restaurant Supervisor to lead front-of-house operations and serve as manager on duty. You will direct staff, ensure service quality, and collaborate with kitchen and lounge teams to maintain our standards of presentation and customer care.

Responsibilities include staffing, training, scheduling, and enforcing safety and policy compliance, while maintaining strong guest relations and efficient operations across all shifts.

Qualifications

• Experience in restaurant supervision preferred.
• Strong organizational skills and attention to detail.
• Ability to lead by example and work under pressure.

Responsibilities

• Oversee the daily operation of the restaurant.
• Communicate shift details with Restaurant Manager and Executive Chef.
• Collaborate with kitchen and lounge for smooth meal service flow.
• Manage staffing, assign work, and set performance goals.
• Provide training to team on safety, policies, and procedures.
• Lead staff meetings to keep the team informed and engaged.
• Monitor POS transactions, close out servers, and verify tips.
• Address guest concerns to ensure satisfaction.
• Coordinate scheduling and labor needs with management.
• Ensure proper inventory controls and ordering practices.
• Become proficient with current restaurant tech and systems.
• Support closing duties during peak times and after hours.

Job description

As Restaurant Supervisor, you are integral in ensuring our restaurant operations run smoothly. You will serve as manager on duty, leading the team and overseeing all front of house aspects of the restaurant while focusing on the details, quality presentation, and customer service our brand is known for.

RESPONSIBILITIES

• Oversee the daily operation of the hotel’s restaurant.
• Communicate daily shift details with Restaurant Manager and Executive Chef.
• Work alongside the kitchen and lounge to ensure successful flow of meal service, filling in where needed.
• Manage day-to-day staffing requirements, plan and assign work and establish performance and development goals for team members.
• Educate and train all team members in compliance with federal, state and local laws and safety regulations as well as company policies and procedures.
• Assist with regular staff meetings to build rapport and ensures colleagues are well informed.
• Clearly projects the visions of the department and measures progress.
• Ensure that the department is accurately recording transactions and payments in the Point of Sale system, confirming servers close out summary and declared tips.
• Remain alert of complaints and/or unsatisfied guests and responds appropriately to ensure guest satisfaction.
• Reviews scheduling and labor needs with Restaurant Manager to meet the guests needs as well as maximize efficiency.
• Ensure appropriate inventories are stocked.
• Become familiar with computer systems and technology currently in use in the various food and beverage areas, from both a hardware and software perspective.
• May work until closing to assist the servers with late night rushes, cleaning, and closing duties to ensure a prompt and proper closing down of the restaurant.
• Maintain a mandatory restaurant cleaning schedule with the restaurant team.

QUALIFICATIONS

• Previous restaurant experience preferred. Two year of previous supervisory experience also preferred.
• Must possess strong organizational skills and attention to detail.
• Able to perform under pressure while maintaining professionalism.
• Ability to speak, read, write, and comprehend the English language, proficiently. Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members and guests.
• Able to work independently with minimal supervision and desire to participate as part of a team.
• Able to lead and be a role model for all team members.
• Able to work in fast paced environment.
• Must be flexible to working days, early mornings, evenings, weekends, and holidays.
• Able to walk or stand for a majority of shift.
• Able to easily and quickly lift and carry heavy trays.

BENEFITS

• PTO with immediate accrual
• Gratuity Eligible
• Discount program for car rentals, travel, entertainment, etc.
• Hotel Discounts Worldwide
• Health Insurance
• Dental Insurance
• Vision Insurance
• Basic Life/AD&D and Supplemental Life Insurance
• Voluntary Options – Critical Illness/Accident/Hospital Indemnity/Short Term Disability/Legal
• Employer Sponsored Long-Term Disability Coverage
• 401(k) with immediate match
• Double Time for Holidays Worked
• Health Savings Account
• Employee Assistance Program (EAP)
• Dependent Care FSA