Food & Beverage Coordinator

Cliff House Maine; Cape Neddick (ME); On-site; USD 28,000 - 30,000; Full time

Job summary

The Cliff House Maine is seeking a Food & Beverage Coordinator to support the F&B team, handling administrative tasks and ensuring guest service excellence in a fast-paced, upscale setting.

You will assist with reservations, event coordination, menu support, and communications, while maintaining confidentiality and strong organizational skills. This role reports to the F&B Managers and participates in training and SOP development.

Qualifications

• High school diploma or equivalent required.
• Associate degree or two years related experience preferred.
• Prior experience in Food & Beverage preferred.

Responsibilities

• Perform clerical duties and support Tiller leadership with scheduling.
• Take reservations and confirm OpenTable bookings daily.
• Handle inquiries and bookings for events and meetings.
• Assist in menu design and signage for events.
• Submit and follow through with maintenance requests.
• Arrange for office equipment maintenance or technical support.
• Distribute event requests and liaise between F&B and other departments.
• Monitor F&B website information and entertainment schedules.
• Create and maintain monthly events calendar.

Skills

MS Office

Word

Outlook

PowerPoint

Excel

OpenTable

POS Infogenesis

Communication

Organization

Customer Service

Education

High School Diploma or equivalent

AA/Technical School or Two-Year College

Tools

Infogenesis POS

OpenTable

Job description

Position Summary: The Food & Beverage coordinator is an essential member of the Food & Beverage team. This role aids the Food & Beverage Managers by completing administrative tasks in a timely and accurate manner. Providing support with skill and professionalism, this role will include a wide variety of administrative functions. In addition to maintaining our vision by adhering to our values, this position must provide the highest level of service to our guests.

Pay Range: $20 - $22 per hour

Principal Duties and Responsibilities Clerical / Office

• Perform clerical duties such as typing, filing, copying, emailing, answering and responding to telephone calls and messages, as well as coordinates, schedules and assist the Tiller leadership team.
• Taking reservations and confirming Opentable reservations daily
• Complete other administrative tasks that are required from F&B to be compliant with internal policies and procedures.
• Handle all inquiries and booking for Tiller Longview (PDR)
• Assist in menu design and production for weekly, seasonal, and annual features for all outlets; assist in creating and post appropriate signage for events.
• Submit and follow through with HotSos maintenance requests.
• Arrange for office equipment maintenance or technical support.

Training and Events

• Distribute Event Requests from all other departments and act as liaison between F&B and other departments on special food or set up requirements for events, meetings, or parties.
• Assist in planning and implementing Food& Beverage training and SOP materials.
• Monitor F&B website information to ensure that information for events, menus, open/close times, is correct and timely.
• Monitor the entertainment schedule for accuracy.
• Create and maintain files on music contracts for event records (menus, sets ups, AV requests and correspondence for each event; build historical files for repeat customers or similar events
• Create, post and keep up to date outlet and F&B monthly event calendar is up to date.

Minimum Qualifications

• 2-3 years clerical or office management experience or job-related experience in high volume and/or multi-unit Food and Beverage or Merchandise operations or upscale hotel/restaurant
• High School Diploma or equivalent is required.
• Associate degree (A. A.) or equivalent from two-year College or Technical School; and / or one to two years related experience and/or training; or equivalent combination of education and experience, preferred.
• Prior experience in the Food and Beverage industry preferred.Relevant food hygiene/health and safety licensing qualifications; food handlers permit desired.

Knowledge, Skills, And Abilities

• Demonstrated competence with Windows based software including Microsoft Office, Word, Outlook, PowerPoint, and Excel as well as POS (Infogenesis) and OpenTable
• Ability to maintain confidentiality of sensitive materials and information.
• Excellent written and verbal communication skills, verbally and in writing
• Knowledge of basic office equipment
• Excellent organizational and multi-tasking skills
• Able to maintain excellent customer service skills and presence in the midst of a fast-paced, changing environment.
• Accurate typing/data entry and editing skills; keen eye for detail.
• Ability to understand and carry out verbal and written instructions.
• Interact professionally and maintain effective working relationships with management, vendors and co-workers.

Key Competencies

Key competencies include staff and time management, able to receive clear direction, verbal acuity and basic math aptitude, problem solving, organized, integrity, honesty, reliability, customer service orientation, and attention to detail. Adhering to our Core Values includes being guest-centric, teamwork, respect, pro-active, accountable, learning, and sustainable.

Needed Attributes

Employees must fulfill their performance standards for this position and comply with policies, rules and procedures of the Hotel, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees. The job description is intended to describe the general nature and work responsibilities of the position. This job description and duties of this position are subject to change, modification and addition as deemed necessary by the Hotel. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by supervisors, managers or other Hotel Officials.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.