TikTok Shop – Logistics Operations Manager

TikTok; Seattle (WA); On-site; USD 116,000 - 198,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

Parental Leave

Paid Holidays

Paid Personal Time

Job summary

TikTok Shop in Seattle is seeking a Logistics Operations Manager to coordinate US logistics programs for priority product portfolios and regional pilots. You will partner with algorithm teams on forecasting, replenishment, inbound warehousing, inventory, and fulfillment, ensuring portfolio readiness and merchant execution.

You will analyze demand, design portfolio logistics, and align with AM, BD, and operations to optimize stocking, allocation, and customer experience.

Qualifications

• Bachelor's degree or above.
• 3+ years of cross-border e-Commerce experience.
• Strong command of the US market and merchant ecosystem.
• Experience serving cross-border or US merchants with diverse needs.
• Broad e-Commerce and logistics knowledge across recruitment, growth, warehousing, and fulfillment.
• Excellent data analysis and business judgment with market awareness.
• Outstanding cross-cultural collaboration in an international setting.

Responsibilities

• Own logistics-operations coordination for priority portfolios and regional pilots in the US.
• Partner with logistics algorithm teams on forecasting and replenishment activities.
• Design logistics benefits and align with internal teams on stocking communication.
• Analyze region-specific demand and scope pilot portfolios with warehouse plans.
• Build dashboards tracking order to customer experience and retention metrics.
• Run logistics experiments, surface issues, diagnose root causes, and drive cross-team resolution.

Skills

Cross-border experience

Data analysis

US market knowledge

Cross-cultural communication

Education

Bachelor's degree or above

Job description

TikTok Shop – Logistics Operations Manager

Location:

Seattle

Employment Type:

Regular

Job Code:

A74662A

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Responsibilities

• Own logistics-operations coordination for priority product portfolios and regional pilots in the US market: drive portfolio readiness, fulfillment assurance, merchant execution, and impact assessment.
• Partner with logistics algorithm teams on sales-volume forecasting for priority portfolios, and follow through on replenishment, inbound warehousing, inventory, and fulfillment assurance.
• Design logistics benefits for product portfolios, drive merchant GTM execution, and align with AM, BD, and logistics operations teams on stocking communication.
• Analyze region-specific demand and advance pilot-portfolio scoping, stocking, benefit configuration, and fulfillment-experience optimization. Combining regional demand with merchants' US warehouse-network plans, work with algorithm teams to roll out portfolio warehouse-allocation solutions.
• Build logistics operations dashboards that track key metrics from order placement and logistics fulfillment through customer experience and retention.
• Run logistics experiments and impact evaluation; surface issues, diagnose root causes, and drive cross-team resolution.

Qualifications

Minimum Qualification(s)

• Bachelor's degree or above
• 3+ years of cross-border e-Commerce experience.
• Strong command of the US market — merchant ecosystem, industry structure, user profiles, and landscape.
• Experience serving and supporting cross-border or US merchants, with the ability to understand the core needs and decision logic of different merchant types across recruitment, business growth, stocking and inbound warehousing, fulfillment coordination, and policy adaptation.
• Well-rounded e-Commerce and logistics knowledge: systematic understanding of merchant recruitment, merchant growth, marketing campaigns, sales forecasting, warehousing and distribution, warehouse allocation and replenishment, returns solutions, customer experience, and related operating metrics.
• Excellent data analysis and business judgment: able to combine operating data, logistics data, merchant feedback, and market shifts to identify problems, break down root causes, and land solutions.
• Outstanding cross-cultural communication and cross-team collaboration, able to drive partnerships and project delivery effectively in an international business environment.

Preferred Qualification(s)

• Experience in platform merchant recruitment, merchant operations, business development, logistics operations, or cross-border business is preferred.
• Hands-on US or relevant regional business experience is a plus.

Job Information

The base salary range for this position in the selected city is $115520 - $198360 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates

• 1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
• 2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems;
• 3. Exercising sound judgment.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an \"Always Day 1\" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request

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