TikTok Shop - Product Manager, Seller Business Solutions

TikTok; Seattle (WA); On-site; USD 144,000 - 212,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Paid parental leave

Disability coverage

Life insurance

Wellbeing benefits

Paid holidays and sick days

Paid Personal Time

Job summary

TikTok Shop in Seattle is seeking a Product Manager to lead merchant-focused product solutions, driving growth and improving operational efficiency. You will analyze merchant models, collaborate across teams, and guide end-to-end implementations including onboarding, integrations, and major campaigns.

The role emphasizes data-driven decision making, scalable product capabilities, and strong cross-functional leadership in a dynamic environment.

Qualifications

• Minimum 3 years in product management covering initiation, design, development, promotion and iteration.
• Strong business sense, systems thinking, and ability to translate complex merchant scenarios into actionable solutions.
• Excellent product experience design, analytical thinking and data analysis with business perspective.
• Superior communication, collaboration, and project management skills to drive progress in complex environments.

Responsibilities

• Lead planning and design of product solutions for TikTok Shop’s strategic industries and merchants, driving merchant growth and experience.
• Understand merchants’ business models, processes, and architectures.
• Identify cross-functional issues and drive reusable product capabilities and scalable solutions.
• Conduct diagnostics and identify growth opportunities using data, research, and partnerships with industry teams.
• Support onboarding, integrations, platform migrations, and major campaigns with risk-aware design and end-to-end validation.
• Explore AI applications in merchant operations to develop scalable, efficient product capabilities.

Skills

Product management

Business acumen

Data analysis

Cross-functional collaboration

Communication skills

Tools

APIs/Open platforms

ERP/OMS/WMS systems

ISV ecosystems

Merchant solutions

Job description

TikTok Shop - Product Manager, Seller Business Solutions

Location:

Seattle

Employment Type:

Regular

Job Code:

A177862

Share this listing

Responsibilities

• Lead the planning and design of product solutions for TikTok Shop’s strategic industries and key merchants. Design and drive the end-to-end implementation of solutions focused on merchant growth, operational efficiency, and merchant experience.
• Develop a deep understanding of key merchants’ business models, operational processes, and system architectures.
• Identify cross-functional issues spanning product management, marketing, transactions, fulfillment, after-sales service, governance, and open platforms. Distill common requirements from complex individual cases and drive the development of reusable product capabilities and systematic solutions.
• Conduct business diagnostics based on key merchants’ operational objectives. Identify growth opportunities across products, content, marketing, and traffic through data analysis, merchant research, and other methods. Partner with industry operations teams and merchants to develop and implement business plans that drive merchant growth.
• Support critical scenarios such as merchant onboarding, system integration, platform migration and cutover, and major promotional campaigns. Reduce post-launch operational issues through upfront solution design, end-to-end process validation, and risk identification. Drive the end-to-end resolution of complex issues and address their root causes.
• Explore applications of AI in merchant operations and solution development, including business diagnostics, anomaly detection, and issue identification. Develop scalable product capabilities and standardized solutions to improve service efficiency at scale.

Qualifications

Minimum Qualification(s)

• A minimum of 3 years' experience as a product manager, involved in the entire process of product initiation, design, development, promotion, and iteration.
• Strong business acumen, product abstraction skills, and systems thinking. Able to identify core issues in complex merchant scenarios and translate them into structured, actionable solutions.
• Possesses excellent product experience design capabilities, logical analysis skills, and data analysis skills, with a business perspective.
• Excellent communication, collaboration, and project management skills, able to flexibly adjust strategies in complex environments and advance the smooth progress of projects.

Preferred qualifications

• Experience in APIs/open platforms, ERP/OMS/WMS systems, ISV ecosystems, or merchant solutions is preferred.

Job Information

The base salary range for this position in the selected city is $143640 - $212040 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request

Ready for a career

at TikTok?

Discover a career that energizes and excites you every day.