Tier ll Network Technician

Signature Federal Systems , LLC; Aurora (CO); On-site; USD 90,000 - 120,000; Full time

Job summary

Signature Federal Systems, LLC is seeking a Tier II Network Technician to support design, testing, and upgrades of client networks. You will analyze hardware/software solutions and perform network modeling to optimize LAN/WAN performance.

Responsibilities include incident resolution, change requests, and collaborating with Tier III engineers on site surveys and equipment installation. Travel up to 20% and commitments to flexible hours are expected.

Qualifications

• Required TS/SCI CI clearance.
• DoD 8140 IAT Level 2 compliance required.
• 10 years of combined work history and education.
• Willing to travel up to 20% and work flexible hours including weekends.

Responsibilities

• Support installation and maintenance of client LAN/WAN devices.
• Respond to incidents, troubleshoot, and communicate with team.
• Complete tasks within SLOs/SLAs and draft change requests.
• Provide Tier III support for incident management and projects.
• Update topology drawings and asset records; conduct inventory.
• Coordinate network operations including upgrades and maintenances.

Skills

Network troubleshooting

Incident response

Team communication

Documentation

Security clearance

Tools

Visio

ServiceNow

Confluence

Job description

Signature Federal Systems has an opening for a Tier II Network Technician to support the customer's computer data communications systems, in providing design specifications, testing and inspections for computer networks; plan and implementing upgrades; as well as, analyzing and organizing corresponding hardware and software combined solutions through network modeling.

The job duties of the Tier II Network Technician are as follows:

• The Tier II network field technician will support the installation and maintenance of the client LAN/WAN devices.
• Respond to and resolve incidents, demonstrate troubleshooting skills and communicate with the team.
• Complete assigned tasks within Service Level Objectives/Agreements (SLOs/SLAs).
• Draft and implement standard network change requests.
• Provide support to Tier III network engineers for incident management and projects (site surveys, TEMS, coordinate and install new equipment).
• Perform configuration management functions such as update topology drawings, ensure asset management records are accurate, and conduct inventory.
• Coordinate network operations, maintenance, repairs, or upgrades. (Knowledge of CISCO/Juniper RMA process).
• Layer 1 network experience (CAT5/6, SM/MM Fiber, Serial cables, SFP).
• Layer 2 network experience (ability to configure/troubleshoot switches/routers, MAC addresses, VLANs, port security, applying thin and thick configs.
• Layer 3 network experience (subnetting, familiar with protocols such as OSPF, BGP, HSRP, MPLS, LSP, GRE)
• Configure and troubleshoot layer 2 switching (VLAN's, Port Security, Thin Configs).
• Perform IOS upgrades for Cisco, Juniper, Brocade and Foundry OS.
• Experience with Visio.
• Familiar with ServiceNow and Confluence.
• May have up to 10% COMSEC responsibilities based on site and team needs.

Requirements

Required Clearance; TS/SCI CI

Candidate must have 10 years of experience that can be a combination of work history and education. This equates to a Doctorate and 3 years, master's and 4 years, bachelor's and 6 years, associates and 8 years or HS diploma and 10 years. Additional required qualifications include: Compliance with Department of Defense (DoD) 8140 Information Assurance Technical (IAT) Level 2.

Additional required qualifications include:

• Available to travel up to 20% of the time.
• Available to work flexible hours, to include weekend support.
• Ability to work independently and in a collaborative environment.