Tier II Network Technician

Signature Federal Systems , LLC; El Segundo (CA); On-site; USD 95,000 - 130,000; Full time

Job summary

Signature Federal Systems, LLC in El Segundo, CA seeks a Tier II Network Technician to support LAN/WAN installation and maintenance. You'll handle incidents, perform troubleshooting, and coordinate with Tier III engineers on projects, while maintaining assets and topology records.

Flexibility in hours and travel up to 20% are required. Qualifications include TS/SCI CI Poly clearance, 10 years of experience or equivalent education, and DoD 8140 IAT Level 2 compliance.

Qualifications

• Requires TS/SCI CI Poly clearance.
• 10 years of combined experience or education equivalent.
• DoD 8140 IAT Level 2 compliance.
• Ability to travel up to 20% and work flexible hours, including weekends.
• Ability to work independently and in a team.

Responsibilities

• Install and maintain client LAN/WAN devices.
• Respond to incidents and troubleshoot, coordinating with the team.
• Meet SLOs/SLAs for tasks.
• Draft and implement standard network change requests.
• Support Tier III engineers on projects and incidents.
• Maintain configuration management and asset records.
• Coordinate network operations, maintenance, repairs, or upgrades.
• IOS upgrades for Cisco, Juniper, Brocade, Foundry OS.
• Experience with Visio, ServiceNow, and Confluence.
• Up to 10% COMSEC responsibilities as needed.

Skills

LAN/WAN

Troubleshooting

Incident management

Change requests

Team communication

Visio

ServiceNow

Confluence

COMSEC awareness

Education

DoD 8140 IAT Level 2

TS/SCI CI Poly clearance

Tools

Cisco IOS

Juniper OS

Brocade OS

Foundry OS

Job description

The job duties of the Tier II Network Technician are as follows:

• The Tier II network field technician will support the installation and maintenance of the client LAN/WAN devices.
• Respond to and resolve incidents, demonstrate troubleshooting skills and communicate with the team.
• Complete assigned tasks within Service Level Objectives/Agreements (SLOs/SLAs).
• Draft and implement standard network change requests.
• Provide support to Tier III network engineers for incident management and projects (site surveys, TEMS, coordinate and install new equipment).
• Perform configuration management functions such as update topology drawings, ensure asset management records are accurate, and conduct inventory.
• Coordinate network operations, maintenance, repairs, or upgrades. (Knowledge of CISCO/Juniper RMA process).
• Layer 1 network experience (CAT5/6, SM/MM Fiber, Serial cables, SFP).
• Layer 2 network experience (ability to configure/troubleshoot switches/routers, MAC addresses, VLANs, port security, applying thin and thick configs.
• Layer 3 network experience (subnetting, familiar with protocols such as OSPF, BGP, HSRP, MPLS, LSP, GRE)
• Configure and troubleshoot layer 2 switching (VLAN's, Port Security, Thin Configs).
• Perform IOS upgrades for Cisco, Juniper, Brocade and Foundry OS.
• Experience with Visio.
• Familiar with ServiceNow and Confluence.
• May have up to 10% COMSEC responsibilities based on site and team needs.

Requirements

Required Clearance: TS/SCI CI Poly

Candidate must have 10 years of experience that can be a combination of work history and education. This equates to a Doctorate and 3 years, master's and 4 years, bachelor's and 6 years, associates and 8 years or HS diploma and 10 years. Additional required qualifications include: Compliance with Department of Defense (DoD) 8140 Information Assurance Technical (IAT) Level 2.

Additional required qualifications include:

• Available to travel up to 20% of the time.
• Available to work flexible hours, to include weekend support.
• Ability to work independently and in a collaborative environment.

Required Skills

The job duties of the Tier II Network Technician are as follows:

• The Tier II network field technician will support the installation and maintenance of the client LAN/WAN devices.
• Respond to and resolve incidents, demonstrate troubleshooting skills and communicate with the team.
• Complete assigned tasks within Service Level Objectives/Agreements (SLOs/SLAs).
• Draft and implement standard network change requests.
• Provide support to Tier III network engineers for incident management and projects (site surveys, TEMS, coordinate and install new equipment).
• Perform configuration management functions such as update topology drawings, ensure asset management records are accurate, and conduct inventory.
• Coordinate network operations, maintenance, repairs, or upgrades. (Knowledge of CISCO/Juniper RMA process).
• Layer 1 network experience (CAT5/6, SM/MM Fiber, Serial cables, SFP).
• Layer 2 network experience (ability to configure/troubleshoot switches/routers, MAC addresses, VLANs, port security, applying thin and thick configs.
• Layer 3 network experience (subnetting, familiar with protocols such as OSPF, BGP, HSRP, MPLS, LSP, GRE)
• Configure and troubleshoot layer 2 switching (VLAN's, Port Security, Thin Configs).
• Perform IOS upgrades for Cisco, Juniper, Brocade and Foundry OS.
• Experience with Visio.
• Familiar with ServiceNow and Confluence.
• May have up to 10% COMSEC responsibilities based on site and team needs.

Requirements

Required Clearance: TS/SCI CI Poly

Candidate must have 10 years of experience that can be a combination of work history and education. This equates to a Doctorate and 3 years, master's and 4 years, bachelor's and 6 years, associates and 8 years or HS diploma and 10 years. Additional required qualifications include: Compliance with Department of Defense (DoD) 8140 Information Assurance Technical (IAT) Level 2.

Additional required qualifications include:

• Available to travel up to 20% of the time.
• Available to work flexible hours, to include weekend support.
• Ability to work independently and in a collaborative environment.

Required Skills