Tier III Desktop Support Technician (on-site)

CFS; Tennessee; On-site; USD 28,000 - 33,000; Part time

Benefits offered by this job

Flexible schedule

Long-term growth potential

Onsite role

Job summary

CFS is seeking a Tier III Help Desk Support Specialist to provide onsite, hands-on IT support in the Franklin, TN area. You will resolve tickets, configure laptops, and support Windows devices and Microsoft 365 apps across multiple local offices.

The role is part-time to start, with potential for longer-term employment. You will travel between nearby locations, escalate complex issues, and help improve support processes.

Qualifications

• Experience in help desk or IT support roles.
• Strong customer service and communication skills.
• Ability to troubleshoot common hardware and software issues for end users.
• Experience documenting and managing support tickets.

Responsibilities

• Be the first point of contact for employee technology support requests.
• Manage, prioritize, document, and resolve tickets through the help desk system.
• Provide onsite desktop support for Windows devices and Microsoft 365 apps.
• Troubleshoot Outlook, Teams, SharePoint, Word, and Excel.

Skills

Customer service

Communication

Ticket management

Independent worker

Tools

Microsoft 365

Windows

Office applications

Job description

Tier III - Help Desk Support Specialist

Franklin, TN Area | Onsite | Part-Time to Start

The Opportunity

A growing organization in the Franklin area is seeking a Tier III Help Desk Support Specialist to provide hands‑on technical support across several local office locations. This position will serve as the primary point of contact for day‑to‑day user support, troubleshooting hardware and software issues, and ensuring a positive technology experience for employees. This role is ideal for someone who enjoys working directly with end users, solving practical technology challenges, and supporting a modern Microsoft‑based environment. You'll partner closely with IT leadership while helping maintain smooth day‑to‑day operations.

What You'll Be Doing

• Serve as the first point of contact for employee technology support requests
• Manage, prioritize, document, and resolve tickets through the help desk system
• Provide onsite desktop support for Windows devices, Microsoft 365 applications, and common workplace technologies
• Troubleshoot Outlook, Teams, SharePoint, Word, Excel, and related Microsoft applications
• Assist with laptop deployment, device setup, imaging, and configuration
• Support printers, monitors, docking stations, mobile devices, and other peripherals
• Install approved software and coordinate routine workstation upgrades
• Provide basic conference room and audiovisual support
• Travel between nearby office locations as needed
• Escalate advanced infrastructure or networking issues to appropriate resources
• Maintain technical documentation and identify opportunities to improve support processes

Technology Environment

• Microsoft 365 (Outlook, Teams, SharePoint, Word, Excel)
• Windows laptops and mobile devices
• Adobe products and business applications
• Cloud‑based technology environment
• Modern collaboration and productivity tools
• Exposure to a variety of business software platforms

Schedule & Work Arrangement

• Fully onsite position
• Typical business hours between 8:30 AM and 4:30 PM
• Flexible scheduling available based on business needs and candidate availability

What We're Looking For

• Previous Help Desk, Desktop Support, or IT Support experience
• Strong customer service and communication skills
• Ability to troubleshoot common hardware, software, and Microsoft 365 issuesExperience working directly with end users in a professional environment
• Organized approach to documentation and ticket management
• Self‑starter who can work independently while collaborating with the broader team
• Valid driver's license and ability to travel locally between nearby office locations

Compensation & Growth

• $20-$24/hour
• Part-time contract opportunity with strong potential for long-term hire
• Stable and supportive work environment
• Opportunity to expand responsibilities as the organization continues to grow

Why This Role Stands Out

• Well-defined Tier II/Tier III support position with clear expectations
• Direct collaboration with IT leadership
• Modern, cloud-based technology environment
• Flexible schedule and manageable workload
• Opportunity to make a visible impact on employee experience
• Long-term growth potential within a growing organization