Tier III Desktop Support Technician (on-site)

Creative Financial Staffing, LLC; Thompson's Station (TN); On-site; USD 28,000 - 33,000; Part time

Job summary

Creative Financial Staffing, LLC in Franklin, TN is seeking a Tier III Help Desk Support Specialist to provide hands-on IT support across local offices. This onsite, part-time role serves as the primary contact for user support, troubleshooting hardware and software, and ensuring a positive technology experience for employees.

You will work closely with IT leadership, travel between nearby offices as needed, and help maintain smooth day-to-day operations in a modern Microsoft-based environment.

Qualifications

• Previous Help Desk, Desktop Support, or IT Support experience.
• Strong customer service and communication skills.
• Ability to troubleshoot common hardware, software, and Microsoft 365 issues.
• Experience working directly with end users in a professional environment.
• Organized approach to documentation and ticket management.
• Self-starter who can work independently while collaborating with the broader team.

Responsibilities

• Serve as the first point of contact for employee technology support requests.
• Manage, prioritize, document, and resolve tickets through the help desk system.
• Provide onsite desktop support for Windows devices, Microsoft 365 applications, and common workplace technologies.
• Troubleshoot Outlook, Teams, SharePoint, Word, Excel, and related Microsoft applications.
• Travel between nearby office locations as needed.
• Escalate advanced infrastructure or networking issues to appropriate resources.
• Maintain technical documentation and identify opportunities to improve support processes.

Skills

Help Desk/Desktop Support

Customer service

Communication skills

Self-starter

Documentation & ticketing

Driver's license

Tools

Microsoft 365

Windows laptops

Adobe products

Job description

Tier III – Help Desk Support Specialist

Franklin, TN Area | Onsite | Part-Time to Start

The Opportunity

A growing organization in the Franklin area is seeking a Tier III Help Desk Support Specialist to provide hands-on technical support across several local office locations. This position will serve as the primary point of contact for day-to-day user support, troubleshooting hardware and software issues, and ensuring a positive technology experience for employees.

This role is ideal for someone who enjoys working directly with end users, solving practical technology challenges, and supporting a modern Microsoft-based environment. You’ll partner closely with IT leadership while helping maintain smooth day-to-day operations.

What You’ll Be Doing

• Serve as the first point of contact for employee technology support requests
• Manage, prioritize, document, and resolve tickets through the help desk system
• Provide onsite desktop support for Windows devices, Microsoft 365 applications, and common workplace technologies
• Troubleshoot Outlook, Teams, SharePoint, Word, Excel, and related Microsoft applications
• Assist with laptop deployment, device setup, imaging, and configuration
• Support printers, monitors, docking stations, mobile devices, and other peripherals
• Install approved software and coordinate routine workstation upgrades
• Provide basic conference room and audiovisual support
• Travel between nearby office locations as needed
• Escalate advanced infrastructure or networking issues to appropriate resources
• Maintain technical documentation and identify opportunities to improve support processes

Technology Environment

• Microsoft 365 (Outlook, Teams, SharePoint, Word, Excel)
• Windows laptops and mobile devices
• Adobe products and business applications
• Cloud-based technology environment
• Modern collaboration and productivity tools
• Exposure to a variety of business software platforms

Schedule & Work Arrangement

• Fully onsite position
• Typical business hours between 8:30 AM and 4:30 PM
• Flexible scheduling available based on business needs and candidate availability

What We’re Looking For

• Previous Help Desk, Desktop Support, or IT Support experience
• Strong customer service and communication skills
• Ability to troubleshoot common hardware, software, and Microsoft 365 issues
• Experience working directly with end users in a professional environment
• Organized approach to documentation and ticket management
• Self-starter who can work independently while collaborating with the broader team
• Valid driver’s license and ability to travel locally between nearby office locations

Compensation & Growth

• $20-$24/hour
• Part-time contract opportunity with strong potential for long-term hire
• Stable and supportive work environment
• Opportunity to expand responsibilities as the organization continues to grow

Why This Role Stands Out

• Well-defined Tier II/Tier III support position with clear expectations
• Direct collaboration with IT leadership
• Modern, cloud-based technology environment
• Flexible schedule and manageable workload
• Opportunity to make a visible impact on employee experience
• Long-term growth potential within a growing organization

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