Tier II Tech Support Specialist - Elevate Patient Care

Aloha; McKinney (TX); On-site; USD 44,083 - 46,838; Full time

Benefits offered by this job

Weekly In-House Chiropractic Care

4 Company Provided Lunches Weekly

Professional Development Training

Full Medical, Dental, and Vision Health Benefits

Matching 401(k) up to 4%

Flexible Vacation & Paid Time Off

Short-term Disability and Life Insurance

Job summary

Aloha in McKinney, TX is seeking a Tier II Specialist to provide best in class technical support to our customers. This in-office position offers $32-34 per hour alongside bonus opportunities. Candidates should have 1-3 years experience in a technical support environment, with skills in Salesforce, Jira, and SQL preferred. Join our innovative team at a leading SaaS health-tech company.

Enjoy perks like full medical, dental, and vision benefits, 401(k) matching, and professional development opportunities.

Qualifications

• 1-3 years previous experience in technical support.
• Ability to thrive in a fast-paced environment.
• Strong communication, listening, and critical thinking skills.

Responsibilities

• Serve as a primary technical point of contact for clients via scheduled calls, email, and support tickets.
• Troubleshoot and resolve application-related issues.
• Monitor incoming support requests and prioritize issues based on urgency.

Skills

Technical support experience

Salesforce

Jira

SQL

Communication skills

Critical thinking

Job description

Aloha in McKinney, TX is seeking a Tier II Specialist to provide best in class technical support to our customers. This in-office position offers $32-34 per hour alongside bonus opportunities. Candidates should have 1-3 years experience in a technical support environment, with skills in Salesforce, Jira, and SQL preferred. Join our innovative team at a leading SaaS health-tech company.

Enjoy perks like full medical, dental, and vision benefits, 401(k) matching, and professional development opportunities.