Healthcare IT Systems Support Specialist

Methodist McKinney Hospital; McKinney (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Methodist McKinney Hospital in McKinney, TX, seeks an IT Systems Support Specialist to provide Tier 1 and 2 support for clinical and administrative applications. You will resolve issues with network connectivity, printers, servers, and integrated clinical equipment, while supporting critical systems like M365, Epic, and Meditech.

Hardware upkeep includes WoWs, badge readers, scanners, and printers. The role emphasizes HIPAA-compliant security, incident response, and collaboration with

Qualifications

• Associate degree or equivalent in IT, CS, healthcare informatics, or related field.
• Experience in IT support required.
• Experience in a clinical or hospital setting preferred.

Responsibilities

• Provide Tier 1 and Tier 2 support for clinical and administrative applications.
• Resolve issues related to network connectivity, printers, servers, and integrated clinical equipment.
• Troubleshoot hardware, software, network connectivity, and integrated clinical equipment for end-users.
• Support critical systems such as M365, Epic, Meditech, and other clinical platforms.
• Maintain and troubleshoot IT hardware including WoWs, badge readers, barcode scanners, and printers.
• Respond promptly to IT issues in high-priority areas such as operating rooms and conference rooms.
• Monitor system performance and conduct routine maintenance on servers, VMs, cloud and local storage, and SaaS-based webapps.
• Assist with software updates, patches, and backups for critical systems.
• Support onboarding and offboarding and manage user accounts and access controls using AD, Azure/Entra.

Skills

Troubleshooting

Interpersonal communication

User training

Adaptability

Cross-functional collaboration

Education

Associate degree or equivalent in IT/CS/health informatics

Tools

None

Job description

Methodist McKinney Hospital in McKinney, TX, seeks an IT Systems Support Specialist to provide Tier 1 and 2 support for clinical and administrative applications. You will resolve issues with network connectivity, printers, servers, and integrated clinical equipment, while supporting critical systems like M365, Epic, and Meditech.

Hardware upkeep includes WoWs, badge readers, scanners, and printers. The role emphasizes HIPAA-compliant security, incident response, and collaboration with