Tier II Network Incident Technician - Day Shift

Via Logic LLC; Springfield (VA); On-site; USD 73,450 - 132,775; Full time

Job summary

A major defense contractor in Springfield, VA seeks a Tier II Incident Management Technician to support computer data communications systems. This role includes managing incident tickets, administering networks, and ensuring compliance with performance standards. Required qualifications include a TS/SCI with Poly clearance and 10 years of relevant experience. Competitive salary range is offered, focusing on complex network issues and operational efficiency.

Qualifications

• Candidate must have 10 years of experience that can be a combination of work history and education.
• Compliance with DoD 8570 Information Assurance Technical (IAT) Level 2 is required.
• Required Clearance: TS/SCI with Poly.

Responsibilities

• Support the installation and maintenance of LAN/WAN devices.
• Respond to, update, and resolve incident tickets in ServiceNow.
• Administer networks including hardware and software.

Skills

Network troubleshooting

Configuration management

Incident management

Network performance standards

Collaboration with vendors

Education

Combination of work history and education equating to 10 years

Tools

Microfocus

ServiceNow

Riverbed

Job description

A major defense contractor in Springfield, VA seeks a Tier II Incident Management Technician to support computer data communications systems. This role includes managing incident tickets, administering networks, and ensuring compliance with performance standards. Required qualifications include a TS/SCI with Poly clearance and 10 years of relevant experience. Competitive salary range is offered, focusing on complex network issues and operational efficiency.