Tier II Network Incident Specialist

CyberCore Technologies; Springfield (VA); On-site; USD 60,000 - 85,000; Full time

Job summary

CyberCore Technologies is seeking a Tier II Incident Management Technician in Virginia to support LAN/WAN devices and incident resolution. You will use ServiceNow for ticket handling, apply OSI-layer knowledge, and coordinate with the network team to maintain performance and availability.

Key duties include VLAN/L2 and routing/L3 troubleshooting, MPLS analysis, asset validation, and collaboration with vendors.

Qualifications

• Experience configuring and troubleshooting LAN/WAN environments.
• Familiarity with incident tickets and service desk workflows (e.g., ServiceNow).
• Understanding of OSI layers 1–3 and network topology diagrams.
• Ability to evaluate and implement network performance improvements.
• Ability to communicate with vendors and service providers.

Responsibilities

• Support installation and maintenance of client LAN/WAN devices.
• Respond to and resolve incident tickets within ServiceNow.
• Administer networks including hardware, software, and configurations.
• Coordinate network maintenance, upgrades, and repairs.
• Validate topology drawings and manage asset records.
• Troubleshoot VLANs and inter-site routing (L2/L3).
• Troubleshoot MPLS across the WAN and assess new technologies.
• Collaborate with architecture teams and vendors to resolve incidents.

Skills

OSI model knowledge

Network troubleshooting

LAN/WAN concepts

Incident response

Vendor liaison

Tools

ServiceNow

Microfocus tools

Riverbed

Job description

CyberCore Technologies is seeking a Tier II Incident Management Technician in Virginia to support LAN/WAN devices and incident resolution. You will use ServiceNow for ticket handling, apply OSI-layer knowledge, and coordinate with the network team to maintain performance and availability.

Key duties include VLAN/L2 and routing/L3 troubleshooting, MPLS analysis, asset validation, and collaboration with vendors.