Tier II Network & Application Support Engineer

Intelligent Waves LLC; Meade Heights (MD); On-site; USD 120,000 - 127,000; Full time

Job summary

Intelligent Waves LLC seeks a Tier II Operations Technician at Fort Meade, MD to provide application and network support and Linux administration for a DoD/IC communications system. Role involves troubleshooting in a 24/7 operational environment and supporting hundreds of users and large-scale networks.

Location: Fort Meade, MD with occasional travel to Mechanicsburg, PA for training. DoD Top Secret clearance w/TS-SCI eligibility required.

Qualifications

• DoD Top Secret Clearance w/TS-SCI eligibility.
• 3-10 years of experience and a bachelor's or master's degree.
• Experience with web-based technologies, Linux/Unix OS, and database queue generation.
• Knowledge of WAN environments and routers, switches, firewalls.
• Familiarity with PostgreSQL, REST APIs, Linux administration, and distributed systems.

Responsibilities

• Support FMV architecture; identify and resolve issues affecting app portal, infrastructure, and network.
• Diagnose system issues; fault isolation; restore services in ops environments.
• Assist with large-scale system/architecture implementations and operations.
• Troubleshoot software, infrastructure, networking, and deployment issues.
• Utilize network protocols for LAN/WAN troubleshooting and performance.
• Administer Linux systems; support Git, Docker, Kubernetes, CI/CD pipelines.
• Document issues, troubleshooting steps, risks, and resolutions.
• Escalate unresolved issues to Tier III when needed.
• Communicate updates clearly to technical and non-technical stakeholders.
• Coordinate troubleshooting across software, network, and systems teams.

Skills

Linux/Unix administration

REST APIs

Networking basics

System troubleshooting

Problem solving

Education

Bachelor's or Master's degree

Tools

Docker

Kubernetes

Git

CI/CD pipelines

Job description

Intelligent Waves LLC seeks a Tier II Operations Technician at Fort Meade, MD to provide application and network support and Linux administration for a DoD/IC communications system. Role involves troubleshooting in a 24/7 operational environment and supporting hundreds of users and large-scale networks.

Location: Fort Meade, MD with occasional travel to Mechanicsburg, PA for training. DoD Top Secret clearance w/TS-SCI eligibility required.