Tier II IT Support Technician

Intelligent Technical Solutions; United States; Remote; USD 9,600 - 12,000; Full time

Benefits offered by this job

Health Plans

Life Insurance

Paid Time Off

Maternity/Paternity Leave

US Holiday Pay

Night Shift Bonus

Training & Certification

Job summary

Intelligent Technical Solutions is hiring for a Helpdesk/Technical Support role in the United States. The candidate will handle reactive and proactive IT support, addressing Windows and macOS issues, network device problems, and user access concerns.

The role requires 1–2+ years in MSP or similar environments, strong English, and the ability to work full-time across shifts. A home-office setup is required to enable remote support.

Qualifications

• Strong experience troubleshooting Windows and macOS.
• 1–2+ years in Helpdesk / Technical Support / MSP environment.
• Ability to independently troubleshoot and resolve issues end-to-end.

Responsibilities

• Respond to urgent tickets and diagnose issues via phone and remote tools.
• Provide support across varying shifts to support 24/7 coverage.
• Execute proactive maintenance and patch management tasks.

Skills

Windows troubleshooting

macOS troubleshooting

Helpdesk experience

MSP experience

English proficiency

Tools

Active Directory

Microsoft 365

DNS/DHCP/VPN basics

Job description

Intelligent Technical Solutions is hiring for a Helpdesk/Technical Support role in the United States. The candidate will handle reactive and proactive IT support, addressing Windows and macOS issues, network device problems, and user access concerns.

The role requires 1–2+ years in MSP or similar environments, strong English, and the ability to work full-time across shifts. A home-office setup is required to enable remote support.