Tier II IT Support Pro: Microsoft 365 & Windows
StratasCorp Technologies
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Job summary
StratasCorp Technologies in Hampton, Virginia is seeking a Tier II Support Technician to provide first-line support for Microsoft 365, Windows 10/11, and Azure Entra ID. You will triage incidents, resolve common issues, fulfill service requests, and escalate complex problems while delivering a friendly user experience.
Responsibilities include frontline incident response, logging in ITSM, initial triage, onboarding new hires, and contributing to the knowledge base.
Qualifications
- 3–5 years in IT support/help desk or equivalent experience.
- Proficiency with Microsoft 365 apps and Windows troubleshooting.
- Experience with Azure AD/Entra ID basics (password resets, MFA, licenses).
- Basic networking concepts (DNS, DHCP, VPN).
- Strong customer service and clear documentation skills.
Responsibilities
- Provide frontline incident response for Microsoft 365 and Windows devices.
- Log interactions in ITSM, perform initial triage, and aim for first contact resolution.
- Escalate unresolved issues per SLA to Tier II/III when needed.
- Assist with onboarding and new hire setup, including accounts and devices.
- Maintain knowledge base with repeatable solutions and guides.
Skills
Education
Tools
Job description
StratasCorp Technologies in Hampton, Virginia is seeking a Tier II Support Technician to provide first-line support for Microsoft 365, Windows 10/11, and Azure Entra ID. You will triage incidents, resolve common issues, fulfill service requests, and escalate complex problems while delivering a friendly user experience.
Responsibilities include frontline incident response, logging in ITSM, initial triage, onboarding new hires, and contributing to the knowledge base.
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