Tier 2 IT Support Engineer — Microsoft 365 & Windows

The Nu-Age Group; East Rutherford (NJ); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

PTO 15 days

Medical Insurance with employer €0? as

Job summary

The Nu-Age Group is a technology services firm delivering managed IT services, cybersecurity, cloud solutions, and more. We seek a Technical Support Engineer to provide advanced Tier 2 support for client environments, own escalated issues, administer business applications, and coordinate with vendors to resolve complex problems.

You will work across Microsoft 365, identity, endpoint, and productivity platforms, troubleshooting diverse Windows and application issues, and contributing to

Qualifications

• 5+ years in Service Desk or technical support, preferably in MSP or multi-client environment.
• Experience troubleshooting Windows, endpoint, Microsoft 365, identity, and business applications.

Responsibilities

• Provide Tier 2 advanced technical support across multiple client environments and own incidents through resolution.
• Serve as escalation point for Help Desk and apply structured troubleshooting.
• Administer assigned client business applications, including user access and permissions.
• Develop knowledge of supported applications and workflows to resolve issues and coordinate with vendors.
• Manage third-party vendor support cases from escalation to resolution and communications.
• Support Microsoft 365, identity, endpoint, and other productivity platforms in day-to-day service delivery.
• Troubleshoot Windows workstation, application, authentication, connectivity, and end-user issues across client environments.
• Maintain ownership of incidents with proper documentation and timely escalation when needed.
• Collaborate with various teams and vendors to minimize client disruption.

Skills

Windows troubleshooting

Microsoft 365

Identity & authentication

End-user support

Documentation

Time management

Education

Bachelor's degree in Computer Science or related

Tools

ConnectWise Manage

IT Glue

Microsoft Entra ID

Job description

The Nu-Age Group is a technology services firm delivering managed IT services, cybersecurity, cloud solutions, and more. We seek a Technical Support Engineer to provide advanced Tier 2 support for client environments, own escalated issues, administer business applications, and coordinate with vendors to resolve complex problems.

You will work across Microsoft 365, identity, endpoint, and productivity platforms, troubleshooting diverse Windows and application issues, and contributing to