Tier 2 IT Support Pro — Cloud & M365 Specialist

StoneGate Senior Living, LLC; Lewisville, Northern (TX, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

StoneGate Senior Living in Lewisville, TX is seeking a knowledgeable IT Support Specialist II (Tier 2) to join our IT team.

The role serves as the primary escalation point for Tier 1, troubleshooting Microsoft 365, Entra ID, Intune, and Google Admin Console in a healthcare setting. On-site and remote support will be provided, with ongoing process improvements and mentoring responsibilities.

Qualifications

• 3+ years of IT support experience, including Tier 2/advanced escalation responsibilities.
• Strong experience administering and supporting Microsoft 365 and Entra ID.
• Experience with Microsoft Intune and Windows 10/11 devices.
• Familiarity with Google Admin Console and ChromeOS devices.
• Experience with user provisioning, licensing, and MFA/CA policies.
• Proven troubleshooting, documentation, and customer service skills.
• Ability to work in a healthcare environment and manage multiple tasks.

Responsibilities

• Provide Tier 2 technical support and resolve escalated incidents from the Service Desk.
• Troubleshoot and support Windows 10/11 devices, printers, VoIP systems, and business-critical apps.
• Administer Microsoft 365 services (Exchange Online, Teams, OneDrive, SharePoint).
• Manage Entra ID users, groups, licensing, and MFA/CA policies.
• Administer Intune device enrollment, deployments, and compliance policies.
• Support Google Admin Console and ChromeOS devices.
• Handle device provisioning, deployment, and retirement lifecycle.
• Document steps and solutions in Matrix42 and collaborate with teams.
• Provide remote and occasional on-site support; participate in on-call rotations.
• Mentor Tier 1 technicians and contribute to knowledge base.

Skills

Microsoft 365

Entra ID

Intune

Windows 10/11

DNS/DHCP/TCPIP

Conditional Access/MFA

Google Admin Console

Ticketing systems

Customer service

Communication skills

Education

High School Diploma or equivalent

Associate's degree in IT or related field

Certifications: AZ-900 / Endpoint Administrator / SC-300 / CompTIA A+/Network+/Security+

Tools

Matrix42 ticketing platform

Remote support tools

Job description

StoneGate Senior Living in Lewisville, TX is seeking a knowledgeable IT Support Specialist II (Tier 2) to join our IT team.

The role serves as the primary escalation point for Tier 1, troubleshooting Microsoft 365, Entra ID, Intune, and Google Admin Console in a healthcare setting. On-site and remote support will be provided, with ongoing process improvements and mentoring responsibilities.